I need to create a report which shows (weekly) tickets transferred from our UK Service Desk Group to our US Service Desk Group.Not show how but it looks possible. Any ideas?Thanks,
We have our SN instance setup with SSO using ADFS to authenticate with our active directory.Users can click a special hyperlink ( ourcompany.service-now.com/login_with_sso.do?glide_sso_id=12355 ) and are logged in successfully.However, when our SN ...
I am planning to run a report from a incident from through UI Action button.But I would like to know how I can pass current incident sys_id as filter for that report.?So that - what I am trying to achieve is. I want to run a report on incident table ...
How do you add an Assignment Group as one of our selections for Incident Tickets?
I'd like to run a report showing average login time for users. I'd settle for a detailed list of logins showing login and logoff time and date. Then I could calculate the duration of the session. I've looked all over the system and I've only found ha...
Hi Team,I need to gather data about licensing cost that Service Now implements for its services i,e. Data covering license costs about Enterprise and Express editions. Also data about MSP, & Dedicated instance hosting options. How service now charges...
My development team receives incidents that are considered requests or enhancements to software that are possibly related to a project that we are currently managing through PPM or we may want to consider a collection of such enhancements and turn th...
Can we integrate Service Now instance with any iOS and Android application. The whole idea is UI will be at other platform compatible to iOS and Android application and database will be of Service Now. Also, I have tried to use mobile application of ...
I'm trying to create an application in servicenow and am running into some problems.I would like to create a bike loaner application. My company has three locations and I would like users to be able to check out a bike to ride to our other location...
Hi Guys, What is the relevance of Domain Path(sys_domain_path) in domain separation?
One of the frequent confusions arising after setting up timeline visualization is missing data from the visualization or timeline visualization page not opening up.Before we set out debugging the missing data its important to understand the key terms...
Is there a way to set the default value to a dot walked field of a reference field on the same table? See example below on the Change Order table. Would like to set the "Requested for" default value to be the business contact which comes from the Pro...
I am wondering if anyone else has figured out how to have nested project tasks (subtasks) to populate all together on the task board. I do not see an easy way to have the nested items populate out such that they can be reviewed with the overall tas...
Hello folks,I've been looking in vain on the Internet for several hours now on how to connect to our ServiceNow instance using PHP.I am in the very early stages of trying to develop a dashboard in PHP/iquery that will run a series of SQL statements a...
We are new to using the Project module in ServiceNow for projects. Others within the company are currently using it to assign multi-task break/fix to their groups but this is the first for us to use it for projects. We are starting out by moving our ...
