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Resolved! Best Practice for Portfolio - Project relationship

Looks like you can relate a Portfolio directly to a Project, but you cannot relate a project to a Portfolio. Is the Portfolio>Project a legacy design. and we should be using the m2m relationship between Projects and Portfolios.   Need your assistance...

eroth by Kilo Contributor
  • 3480 Views
  • 7 replies
  • 7 helpfuls

Resolved! Ampersand issue when building external URL with Parameters

Hi there,I am building a content block that has table, one of the columns is an external URL with multiple parameters.     The issue I'm running into is that I think the Ampersand is a reserved character for the XML parser, but I need to include an a...

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kurtbell1 by Giga Expert
  • 1526 Views
  • 1 replies
  • 0 helpfuls

Simplest way to approve time and update percent complete on projects

I am new to SN but have used many other Enterprise PPM tools.   I am a little confused on what is the simplest way for a resource to track time against a project task.   When the resource submits a timecard for project tasks and approve the timecard ...

amaaraba by Kilo Contributor
  • 1516 Views
  • 4 replies
  • 3 helpfuls

I need a report that shows all Stories and stand-along Defects in an SDLC Release. We are in Geneva without the Analytics module. I want a list view of the stories and defect to create a visual task board.

I need a report that shows all Stories and stand-along Defects in an SDLC Release. We are in Geneva without the Analytics module. I want a list view of the stories and defect to create a visual task board.

danamiller by Kilo Contributor
  • 1794 Views
  • 3 replies
  • 5 helpfuls

How to track time for a story?

Have been asked to see how can track the amount of time it takes to get a story completed in ServiceNow. In Jira there is a workflow associated with story to see how much time is takes for gather requirement, development, QA, completion so I need to ...

Dashboard and email notification

Hi , My manager wants to have the Incidents / Requests assigned to   a particular group in his dashboard .He also wants to have a email notification , whenever a incident/request is assigned to that groupBut problem   is , he should not be a member o...

How to track actual effort on a Project via timecards?(Geneva)

I am new to this so i could be missing something very obvious.I have a project setup with task and resource assignments and would like to track the actual effort logged by the resource.   The resource has submitted a timecard against a task on the pr...

amaaraba by Kilo Contributor
  • 2015 Views
  • 2 replies
  • 3 helpfuls

Resolved! Visual task board permissions

I believe the following KB may explain my issue or at least explain why we are having an issue with this in Geneva.   ServiceNow KB: PRB645197: Visual Task Board users do not see the list of boards to which they have access when using the… We have a ...