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Contract, Rate card, Expense lines mean in general

Hello experts,I am new to servicenow project and i have to learn about the contract management.. Can please anyone tell me what Contract, Rate card, Expense lines mean in general??I have already used the servicenow wiki for this and i have a little b...

sanvi by Tera Expert
  • 3825 Views
  • 2 replies
  • 5 helpfuls

How are you using Project Tasks?

I'm very interested to learn how other organizations are using Project Tasks.   I would like to hear from everyone to know whether they are:maintaining the overall project plan completely within ServiceNow, ormanaging a select subset of tasks in Serv...

sonja1 by Kilo Contributor
  • 2079 Views
  • 10 replies
  • 0 helpfuls

Resolved! Time Cards Week starts on field Question

We're looking to allow our project workers the ability to create Time Cards as well as make the Week starts on field editable so they can capture things like admin work, training, etc, This would also allow them to go back and create time cards in ca...

Community Alums by Community Alums  
  • 3511 Views
  • 10 replies
  • 0 helpfuls

Document Classification in Managed Documents

Hello,I have been working with Managed Documents and have tested out different access levels. In the Wiki it states that the Classification and Audience are as follows:Classification - Defines document restriction level, such as public, restricted, o...

shernandez7 by Mega Contributor
  • 1666 Views
  • 1 replies
  • 0 helpfuls

Virus in attachment

How does SNOW   address file scanning requirement where   some end-user update the SNOW ticket with an Virus / vulnerable attachment?

Nik Amy by Tera Contributor
  • 2380 Views
  • 2 replies
  • 0 helpfuls

Exporting Test Suites/Test Cases

How would you go about exporting Test Suites/Test Cases from one instance to another? I started to create a test suite with test cases in my personal dev instance before we upgraded to Fuji (for a temporary repository) and now I would like to migrate...

christie by Kilo Explorer
  • 4771 Views
  • 5 replies
  • 1 helpfuls

Defect Report By Project

Hello,I've been looking into the PPM plugin and it's capabilities and I've run into a question I can't seem to answer.   Is it possible to report defects related to a particular project.   Is there anything OOB that does this?   I can see them at the...

dmfranko by Kilo Guru
  • 2358 Views
  • 10 replies
  • 0 helpfuls

Demand Ranking approaches

How are you all leveraging ServiceNow to rank requested projects (Demands, for those of you in Eureka))? Are you just exporting the requested projects into Excel and ranking via a spreadsheet and then manually entering a rank into a ranking field? Ar...

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Resolved! How do you report on Demand Management Metrics?

What type of Demand Management metrics are you tracking and how are you doing it? I am working on developing our Demand setup and have been given a few requests for different metrics to report on but at first glance not sure SN can do it. Below is a ...

Why can only one Agile phase be placed in a Project?

Is there a particular reason why only one Agile phase can be placed in a project?   Further, is there a reason why only one Team can execute it?   (also, if anyone has any insight, please see my thread on "teams vs work groups")

Uncle Rob by Kilo Patron
  • 3128 Views
  • 8 replies
  • 0 helpfuls

Clarification on Scrum tasks in Project

I'm reading through this documentation Themes, Epics, Stories, and Tasks in Scrum - ServiceNow Wiki on assigning a Story to a Project, and have a few questions/ points of clarification I need help on.The documentation says:"When a story is assigned t...

Recommended acceptable file extensions

We are just beginning our journey with ServiceNow.   Workshops were just held last week.   We will be going live with Fuji.   I see instead of being able to specify those extensions we will not allow for attachments, we must list all those we will al...