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Project Management - Copy an Entire Project

Is there a way to copy (or make a template of) an ENTIRE project. By entire, I mean tasks, User Resources related list, resource assignments, allocations ... everything.When I try "Save All as Template" and then apply that to a new Project, it doesn'...

hazyitsm by Kilo Contributor
  • 1195 Views
  • 3 replies
  • 0 helpfuls

Resolved! Glide Record Or statement

I am zero clue what I am doing. Someone help me out here!! I am trying to filter a related list so it only shows projects with certain 'states'. (On Hold, Requested, Pending)This is what I have that just has one state and it works great.var gr = new ...

Color Coding Incidents

I feel certain this has been addressed elsewhere, but I'm looking to color-code lists of incidents based on certain criteria, namely:Priority Duration (length of time since created)Time since last updateAny help on assigning these actions would be gr...

adamrauh by Kilo Expert
  • 4404 Views
  • 4 replies
  • 0 helpfuls

Resolved! Best practice scripting for business rules

Hi,  I have a before-insert business rule defined on table sc_request; I'm not sure if it's global or not. Currently, my Javascript is entered directly into the BR but I'd like to define it as a function in a class and reference it from the BR:  I re...

gmbroth by Kilo Contributor
  • 3093 Views
  • 4 replies
  • 0 helpfuls

Resource Plans and Time cards

Resource Plan is approved for a project, why aren't time cards automatically created for those users? Also, when a timecard is filled, the actual hours against the related project/task are reflected on the project page. However, when the said time ca...

mvoleti by Kilo Explorer
  • 1745 Views
  • 3 replies
  • 0 helpfuls

Resolved! Business rule to validate/check dates

I am trying to create a business rule to validate the work_start and work_end dates on a Change Request. I can do this with this BR:Table: Change RequestOrder: 40When: BeforeInsert - trueUpdate - trueCondition - current.work_start.changes() || curren...

Baggies by Kilo Guru
  • 6203 Views
  • 4 replies
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Resolved! What role grants access to edit portal pages?

I'm trying to set up a group with access to put an update on our ESS portal and thought Content Admin would allow for this to happen.   Apparently that isn't the case and we are missing one vital piece to the puzzle.   Content Admin doesn't show the ...

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Travers M by Mega Guru
  • 2072 Views
  • 4 replies
  • 0 helpfuls

Resolved! ServiceNow Gateway

I want to place ServiceNow Gateway in order to communicate to other ITSM Tools solutions under a private network, I want to know it is possible to doing this way, because the other ITSM Tools has no direct access to the public network.  Or it can be ...

davidsizu by Giga Contributor
  • 2977 Views
  • 1 replies
  • 0 helpfuls

Resolved! Validate attachment is pdf

I would like to be able to validate that the attachment file is in fact a valid pdf, and not just a random file renamed to ***.pdf...  Anyone know if this is possible?

jkc by Giga Expert
  • 1705 Views
  • 2 replies
  • 1 helpfuls

How can i create organizational structure in servicenow?

In User Administration i had seen like this "Manage users and map your organizational structure". I'm able to create users, but how to map a structure like the picture attached here? I am new to service now platform

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vishnu_r by Kilo Explorer
  • 3543 Views
  • 6 replies
  • 0 helpfuls

Custom Table Visible on Reports

Hi All,  I've stumbled upon an issue i'm having and after a few days of stumbling around I figured I would ask the question here.  I have two custom tables, u_employee which is an extension off the Task Table and then a table called u_employeechange ...

Bhadley by Kilo Expert
  • 2548 Views
  • 3 replies
  • 0 helpfuls

Resource Management - Time Off - how do you handle this?

Just in the process of figuring out how I want our team members to request time off, get that approved according to the company policies and ideally also have that straight available in / for resource management.I am wondering if anybody has done any...

Work Order Tasks: Where is 'actual_travel_duration' calculated?

Hello Community  Actual Travel Duration is a field in Work Order Tasks and is automatically calcualted based on Actual Travel Start and Actual Work Start.  Both Travel Start and Work Start date fields are being populated correctly. And the Actual Wor...

pmelmoth by Kilo Contributor
  • 1128 Views
  • 2 replies
  • 0 helpfuls