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A red dotted-line, is displayed in the planning console gantt view. I assume it may be the program planned start date (this project is associated to a program and portfolio)? But why is it red and dotted? Red is never a favorite color in a proj...
I would like to grant the ability for users with the role "timecard_admin" to be able to edit time cards that are in the "processed" state. Currently the users have the ability to delete the timecard but not edit it. Can someone help with this?
We have a project that will encompass many smaller projects. Each of the smaller projects has the exact same group of tasks, with some dependencies among them.I would like to build one, repeatable, template of tasks that can be duplicated for each pr...
Hello,What is the best and quickest way to export a Visual Task Board to an excel or similar format?Thank you in advance,Kendall Lin
Hello Everyone,Have you ever wanted to prevent the recalculation of (Planned Start/End Dates) for projects/releases..etc?If a task or set of tasks are scheduled to start immediately upon project start (meaning that their time constraints are set to S...
I have created a project template and applied it to a project with automatic calculation (also tried with manual). Even when i start the project today in the planned start it gives me these errors when closing the task. The unusual part is that i...
Can someone please tell me exactly how the relationship between Time Cards and Time Worked works? I'm trying to test the auto-generation of time cards when Time Worked is captured and I'm having problems. Here's my scenario:1) Auto-fill a user's time...
What is the purpose of using Assignment Groups and are they needed for managing project tasks? Our System Admin currently has Assignment Groups as a mandatory field when creating a project task. However, I am finding that this is an issue since my re...
Not sure if this is an MS Project version issue (we are using MS Project 2016) or a ServiceNow settings issue (we use Isanbul Patch 6a) or somewhere in between (since docs.servicenow.com indicates support up to MS Project 2013 and makes no mention of...
In our CMDB we are about to specify cost center for a customer on a CI. The main idea was to extend [core_customer] table and add fields to the extended table (called [u_customer_cost_center]) to specify a cost center for a customer. So that a specif...
We are looking at the differences between our current integrated Project Management and Resource Capacity planning system and noticed that in ServiceNow that only one resource can be assigned to a task, At this time in our current system we can m...
I've been unable to change the Form view on Stories from Scrum to any other view. I'm doing this as admin and have verified that no View rule exists on rm_story. Is there some global script/setting that is controlling this behavior?
How do others report on incidents that are associated with VIPs? We have a need to create a report for seeing all open incidents that have a VIP as the caller. Has anyone created this report? If yes, please share how the report was created.Than...
Hi Everyone I have created a new SLA Definition for Demand that will run if Demand State is Draft and will Stop if Demand State is not on Draft. Questions are:1. How can I apply this NEW SLA Definition to existing tasks so that the existing tasks wil...
Hi apologies if this is a stupid question, we're new to ServiceNow PPM.In the resource management application (Resources) there are 3 drop downs Users/ Groups/Resource RolesUsers and Groups are straight forward - we've created a number of Groups bo...
