How can I relate the time spent on a Service Catalog Task to the Labor Rate Card to calculate the total cost of a resource for a task? I am trying to get the task to be listed in the expense lines in the Labor Rate Card form with the cost for each ta...
Geneva Patch 6. Installed resource management, working with it essentially OOB and immediately see an issue - when you add a calendar entry, ServiceNow basically adds three allocations - one of type Allocation, one of type Allocation-Calendar, and ...
Can someone suggest me how to work on the following situationWe have to reopen a project which has been closed. When re-opening the project, only a specific group has to reopen the project. Also when reopening the project the only state that shou...
What is the relationship between Sprint, Scrum, story? How they are related to each other? Can you please provide use-case and best practice for Project > Agile ?
Hi,Can you please help me understand how assessment results are getting calculated?The values entered by the user while submitting the assessment will be saved in actual and scaled result, which are further used to calculate metricresults and categor...
What is the definition and usage of two Formatters.1. ResolutionShaper2. Roadmap Bar ChartNo documentation on wiki or docs.
Hi All - I never really understood why in SN, a project will auto close if there are projects that are in 'pending' or 'open' status. The current roll up logic just looks to see if there are any tasks left 'in progress' and if not, then it will auto ...
Hi,According to wiki, project will get the budget cost populated based on the budget allocations of the portfolio to which the project is related.When i allocate budget to a portfolio after selecting a project, i could not see the budget cost auto po...
This works flawlessly in Incident, Request, and Change. However, when i create Project Task for Project, look up for Assigned To field is empty when a Assignment Group is selected. Any thoughts???
Hi. Thanks in advance for your help. I have a UI action that creates a RELP from a RITM. In the UI action, I'd like to get several different usernames from various fields from the RITM and add them to a watchlist on the RELP. Here's what I have...
Hi Guys,My problem is: I want to subtract two date/Time field and the result should stored in another field.This i have achieved through this code using Business Rule."var gdt1 = new GlideDateTime(current.initial_response_date_time.getDisplayValue())...
I have imported a project plan from Microsoft Project into ServiceNow (Helsinki) and placed that into a Portfolio. I now want to take a series of tasks from what is currently one large project in SN and create a sub project from those tasks (i.e., ta...
Hello,Is there a way when a Demand record moves to the Screening state, to automatically send the assessment to the Stakeholders? The wiki is indicating for one assessable record, I must go to the Assessments->Assessable Records and individually as...
I am trying to create sub-tasks under a Project's Task (in Helsinki verion). Wikis reference that the best way to add sub-tasks is the through the Gantt chart feature, which can be accessed via Related Links. I do not see the Gantt Chart option under...
My company recently bought PPM. They like it for the most part but have a new requirement.The problem they are facing is if they use roles then anyone with that role can see the project but they want access to be configured for each Project at row le...
