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Analytics Dashboard is returning an error

Hello.  When trying to look at the Analytics tab of our Project Console, we keep getting this error:I've seen some similar errors going on in the Community forums and it has been suggested that this may be a ServiceNow issue.  I'm wondering if this i...

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tahnalos by Kilo Sage
  • 440 Views
  • 1 replies
  • 0 helpfuls

Workday Integration for Timesheets

Getting a client started with SPM and wondering how we'll handle utilization. They use Workday for timesheets and don't want to duplicate effort by having to use SPM for time cards. There also isn't any existing integration with Workday. Is there a s...

Ryan S by Mega Sage
  • 986 Views
  • 2 replies
  • 0 helpfuls

CWM Task start/end date anomolies

We've started using CWM and have noticed a couple anomolies with entering start/end dates on CWM tasks in the task board list view: 1. When entering a new task and entering start and end dates, the dates will sometimes revert to a date in the 0000-00...

Resolved! PPM-Project workspace missing status and docs

HelloI have the same plugins installed in these 2 instances both xanadu  however im missing doc templates and status reports view in one instance. do I have to turn something else on? Appears that the summary-details-Planning-tracking-status report v...

mborkowski by Tera Contributor
  • 694 Views
  • 1 replies
  • 0 helpfuls

Disable scoring in strategic planning in servicenow

Need assistance hiding this scoring section, as it will not be used in our implementation of the Strategic Planning Workspace.Please refer to the attached screenshot for reference.Thank you!   

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Wahid18111 by Tera Contributor
  • 314 Views
  • 1 replies
  • 0 helpfuls

SPM - Resource Management

Hi all, - How Resource Manager is informed that specific resource assignments are created?E.g. notification?- Based on this the resource card is created to manage the requested pool of resources, right? - How the appropriate Resource Managers are inf...

Tommaso2 by Tera Expert
  • 354 Views
  • 1 replies
  • 1 helpfuls

Resolved! SPM - Demand and Project functional definitions

Hi all, For demand and project, can you please share with me:- When and why are they created? (e.g. why I should open a demand/project rather than a change request or service request?)Can you please share examples? - Who creates them? (I know demand ...

Tommaso2 by Tera Expert
  • 722 Views
  • 1 replies
  • 1 helpfuls

Resolved! Resource Management Workspace

Hi all, Why Resource Manager creates a new Card in the Resource Management Workspace to approve/unapprove a resource assignment? Which are the criteria to open a new Card? Which is the purpose of the Card in relation with the resource assignment? How...

Tommaso2 by Tera Expert
  • 1091 Views
  • 2 replies
  • 1 helpfuls

Problem Management

When a problem is resolved and moved to complete, the closed and the closed by fields in the change form are changed to completed and completed by. How is this OOTB functionality configured/implemented in the instance? Where can that be found?