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DevOps & Transactions

This may be the wrong place for this topic, feel free to move if necessary.  I'm not a developer, consider me a user that works closely with our current development team to customize the instance and work on creating a usable instance of SPM.We curre...

Resolved! Project Workspace (Classic vs New)

Vancouver Patch 3 In the classic project workspace there is a filter option.  I do not see that option in the NEW  project workspace. How can the Project Managers using the NEW project workspace organize the view to remove those projects that are clo...

Eric56 by Tera Contributor
  • 1904 Views
  • 9 replies
  • 2 helpfuls

Performance Analytics and Reporting for Universal Request plugin

hiI am attempting to load this plugin in my PDI, com.snc.universal_request  , and the upload is stuck on 94%.I tried to repair it and it repaired successfully twice. With that happening it is now uploading again twice. The system states it is uploade...

Cheryll J by Tera Contributor
  • 373 Views
  • 3 replies
  • 0 helpfuls

Adding choices in Project state field showing abrupt behavior

For one of the scenario, I am trying to add a choice in the state field specifically for pm_project table( field/choices are inherited from Task).  Right click on state field  "configure dictionary" > choices >  new > added details and saved, however...

Demand Convert to Project

Hi, Recently, we noticed that when a demand converted to become a project & most of the resource plans (in state Requested, Allocated, Confirmed, Canceled) have been moved to the project record. However, 3 resource plans which were in state : Request...

Agile and Test Management changes

I'm looking for the logic in making the following modifications related to Agile stories and the 'tests' functionality within Test Management 2.0. User Story Description Field:For the 'Description' field on stories, I would like to auto-populate the ...

Greg L by Tera Contributor
  • 405 Views
  • 2 replies
  • 0 helpfuls

State definitions for Agile Development Scrums

I can't find any documentation with a set of definitions for the OOB states in Story and Story tasks under Agile development. ServiceNow Docs only shows the default is Draft Other options are: Ready, Work in progress, Ready for testing, Testing, Comp...

Phil32 by Tera Expert
  • 4428 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to collapse/expand all WBS tasks

I am new to the SPM Project Planning module. I want to do the following two things but could not find any documentation or figure out how to do this in the UI on my own. 1. Collapse or expand all WBS rowsIs there a way to automatically collapse or ex...

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KarrieDash by Tera Expert
  • 576 Views
  • 2 replies
  • 2 helpfuls

Resolved! Workspace for Demands

Hello, I would like to ask ServiceNow experts for SPM product, if there is a plan to have for the Demands it's own workspace (to manage them from the creation up to converting it to the e.g. project/epic,..) in order to improve the user experience as...

Alpa82 by Tera Expert
  • 752 Views
  • 1 replies
  • 4 helpfuls