Color Coding Incidents
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‎12-16-2014 12:48 PM
I feel certain this has been addressed elsewhere, but I'm looking to color-code lists of incidents based on certain criteria, namely:
Priority
Duration (length of time since created)
Time since last update
Any help on assigning these actions would be greatly appreciated.
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‎12-16-2014 12:59 PM
Take a look at this Wiki article - http://wiki.servicenow.com/index.php?title=Defining_Field_Styles
You can also take a look at the OOB styles for the Task.Priority field by right-clicking the Priority label in a form and select "Personalize Styles".
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‎12-18-2014 06:43 AM
Did that work for you?
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‎12-18-2014 06:57 AM
Here is what we have implemented
"Priority" is based on the priority or the ticket
"Updated" is based on the latest update on the ticket (over weeks)
"Updated by" changes if the last update is not you and the ticket is assigned
"Number" changes based on the sla of the ticket
one set of UI Policies
one Script UI that does the SLA colours
It uses some icons for addition work on the Number, and the gif attached is for when the ticket is an update and the user is classed as a VIP (if you use them)
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‎01-06-2015 11:12 AM
I was just checking on some unanswered questions and was wondering if you ever got this to work properly for you? Please remember to click on the "Helpful Answer" and/or "Correct Answer" buttons on the appropriate responses. This helps other members see if a valid answer was received.
