I want to create an interactive filter that will allow users to select a manager from a limited list. When they select the manager, another select box should appear in the same interactive filter, where you can select from the list of available group...
So awhile back we got an email from ServiceNow saying Agile Development 2.0 was going to be replaced. The Recommended replacement in the KB Article is Collaborative Work Management (CWM). So I recently installed it on my PDI but I don't see the spri...
Hi,after Australia upgrade I've noticed that my releases records in rm_release table didn't change state to 'Closed complete' but to 'Deploy/Launch', when the release phase (rm_release_phase) is 'Deploy Release' and it state is 'Closed Complete'. Did...
Hi Everyone,We are exploring the Collaborative Work Management (CWM) Workspace for Agile Planning and Sprint Tracking. On the CWM Dashboard, we can see charts such as Sprint Burnup, Sprint Burndown, etc. However, we have been unable to identify wher...
Hi everyone,We are trying to configure the global search in Unified Navigation so that when a user searches for a Project (pm_project) while inside the Project Workspace (SPM), clicking the search result card opens the project within the workspace ta...
Basically when I click on the "Create EAP Epic" (first image) UI Action link, sometimes it duplicates the Epic generated. It occurs in both Next Experience and Strategic Planning Workspace. When I create the epic, it closes the demand but it's creati...
Hi, I have created a new status report template using the docs functionality. One thing I have noticed is that the milestones are not sort by date. Is this possible? ThanksSteve
Non-admin users can’t upload a file to an attachment-type catalog variable on a catalog task in the Service Operations Workspace. While uploading shows “Unable to upload file. Please try again.” An admin can upload the same file to the same task with...
Hi @team, I'm facing an issue with our integration with the third-party application.When I submit a record, it is created successfully in the third-party application and I immediately receive a confirmation email. However, I'm unable to capture the r...
How do you complete a resource assignment? Earlier in Resource Plans, if there was a piece of task completed before the planned end date, the project managers had an option to mark the resource plan as complete. I am not able to see any such option i...
How do you deal with group membership changes in relation to resource assignments?My org is leverages resource management heavily. We've got dozens of active demands & projects, hundreds of groups and dozens of resource plans. We're preparing to ad...
Our team is new to ServiceNow and we could use some guidance on the use of subprojects. We need to capture programs, projects, and subprojects our team supports (another team in our organization manages the portfolio). Currently we are capturing su...
Hello, I have a question regarding which Lens or customized Lens fits better for this scenario below:A Company has multiple Portfolios, some of them are used SAFe framework based on value streams, products, features, epics,... and others use Waterfal...
When we have resource assignments that won't allow the full requested hours, the functional manager can go into the resource workbench, view by week, then they can manually update the hours until it gets to the proper amount. The weekly view no longe...
When creating a Resource Assignment where Assignment type is Group, whether a Task or Operational RA, the RA remains assigned to the Users in the Group at the point of the creation of the RA. When people are added to a Group, they do not get added to...