Email notification

[gauri06]

I want to create a notification if someone tag us in worknotes other than OOB notification , I want customized notification

[Medi C · Accepted solution]

Better to use Email Script for getting the content, as you would definitely need to do GlideRecord operations to get Demand Details.

Please find examples of Email Scripts in:
https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/script/server-scripting/r...

And at the end you can use the email script you created on your notification:
${mail_script:YOUR_CREATED_EMAIL_SCRIPT}

[Ankur Bawiskar · Accepted solution]

@gauri06 

then do this

1) ensure the OOTB notification "Activity Stream @Mention Email" doesn't trigger for your dmn_demand table

Do this and save

2) Change the condition to this Table = dmn_demand, Change the Name and Click Insert and Stay and then add your own content in this newly created notification

If my response helped please mark it correct and close the thread so that it benefits future readers.

[gauri06]

• Subject: "[Record Number] - [Demand Short Description]"
• Body:
  You have been mentioned in Record Number - Demand Short Description. The comment in which you were mentioned was made by Name of Person who comment and they said "Insert the text of the comment they were tagged in". The comment was made on insert date and time of comment.
  
  Please review and act if needed. You may also reply to this email to update the notes in the ServiceNow Demand record.
  
• In the above requirements blue indicates a hyper link to the record. Bold indicates a variable where you gather data from the record and insert it into the email. Underlined text should be underlined in the email. This should be the email body

[Medi C · Accepted solution]

Better to use Email Script for getting the content, as you would definitely need to do GlideRecord operations to get Demand Details.

Please find examples of Email Scripts in:
https://www.servicenow.com/docs/bundle/xanadu-platform-administration/page/script/server-scripting/r...

And at the end you can use the email script you created on your notification:
${mail_script:YOUR_CREATED_EMAIL_SCRIPT}

[Medi C]

@gauri06 

I hope you are doing well!

Did it work ? Was my reply helpful?

[gauri06]

@Medi C  do I need to use the same logic for the script as of the one used in "Activity Stream @Mention Email".can you please help me in creating the script

[Ankur Bawiskar · Accepted solution]

@gauri06 

then do this

1) ensure the OOTB notification "Activity Stream @Mention Email" doesn't trigger for your dmn_demand table

Do this and save

2) Change the condition to this Table = dmn_demand, Change the Name and Click Insert and Stay and then add your own content in this newly created notification

If my response helped please mark it correct and close the thread so that it benefits future readers.