Granular Delegation - can we add sysapproval_approver to the delegation rules tables?

Glenn H
Tera Guru

We are looking to implement the granular delegation module.  During our review, we noticed that there is a very selective list of available tables.  I'd like to add sysapproval_approver to the list but I have been unable to find it or where I can do this, if at all.

Scenario that we are trying to solve for:

Managers receive approvals for many tickets (request item, knowledge and change amongst others).  They would like to delegate specific modules to specific individuals.

6 REPLIES 6

Hi @Glenn H, were you able to trigger approvals to delegates. I also added the sysapproval_approver table as above, but approval is not showing in delegate todos list.

We were never able to get the approvals to show in the My Approvals or Active Approvals since it was never providing an actual approval record assigned to the user's delegate.  

 

We ended up skipping this as the development would have been extremely custom.