Images disappeared after a while in Knowledge article
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‎03-14-2025 08:27 AM
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‎03-16-2025 06:43 AM
Hi @MohamadMunA,
Please refer to the below article suggesting to use 'Insert Image' instead of 'Copy & Paste' .
Solved: Images disappearing on published articles - ServiceNow Community
Thanks.
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‎03-16-2025 08:00 AM - edited ‎03-17-2025 11:10 AM
Hello @MohamadMunA
There may be a possibility that KB articles are with same number. For example today: KB 0000123 is created which is showing images perfectly fine. After some time, there is a new KB article created/imported with same number.
copy and paste images in a KB article works fine. You have to ensure that when you copy and paste the images and save your article then all such images appear as attachments to the KB article. If you want to move these articles from one instance to another, then create an update set and make it your current update set. Open KB article, under related links, click add to update set and then open update set and scroll down to related list "customer updates" to ensure all such KB articles are captured.
Hope it helps!
Hope that helps!
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‎03-17-2025 03:26 PM
Hello @MohamadMunA
Let me know if above resolved your issue.
Hope that helps!