ITBM roles (Analyst, Planner, Worker)

[rsatanovsky]

Can someone shed some light on the breakdown of what each of the ITBM roles (Analyst, Planner, Worker) is used for exactly? I'm not able to find much out there. We're looking to migrate from HP-PPM which has a completely different licensing model. We would need to provide the number for each of the roles, which vary drastically in price. If anyone has gone through this, I would appreciate your insight.

[rsatanovsky]

Thanks, Richard. Let me know if you happen to come across it. I did reach out to Kelly.

[rsatanovsky]

Yes, I believe that was the presentation. And, thanks for your input. We're looking at rolling HP-PPM and HP-QC functionality into SN, so just trying to piece together as much info as possible. I'm not so sure that SN can provide the same functionality as QC.

If anyone out there has done this or gone down this road, I'd love to hear from you.

[Uncle Rob]

Only thing that came up on wiki regarding those role names was this a Q/A transcript from this...

The Istanbul Release Webinar Q&A - Jan12th

If you register you can view the webinar recording.   Maybe they cover it

[Uncle Rob]

Only took me two months, but I'm back with your answer:

Analyst, planner, and worker are three distinct license types in the ITBM framework.   You don't have to have all three, and the higher tiered types contain the rights of hte lower tiers.

Analyst = Cost Transparency and Application Portfolio Management access plus anything "Planner" gets

Planner = Financial Planning access plus anything that "Worker" gets

Worker = Demand, Project, Resource, SDLC, and Testing access.

[Earl L · Accepted solution]

We recently received this from a ServiceNow contact. My understanding is that these changes are relatively new. I don't believe this to be unique to us so thought it was ok to share here. If not, let me know and I'll remove it.