Project Workspace will not load. Getting error message.

Flora2
Kilo Contributor

I have one user who is unable to load the Project Workspace.  When she attempts to go to the module she gets the message :The context of elements must consist of well formed character data or markup.  She has the correct roles and is able to access all other parts of PPM.  Any suggestions on what might be causing this?

3 REPLIES 3

Harsha Lanka
ServiceNow Employee
ServiceNow Employee

This is due to code error and it occurs only when your project workspace filter contains date related filter. (i.e.. active=true and planned_start_date > some_date).

To solve this issue, Do the following steps:

1) Open 'html_page_pm_home' UI Macro

2) In line no. 63 change the line 

              from
   $provide.value("prefferedQuery", '${query}');

                to

   $provide.value("prefferedQuery", '${JS:query}');

3) Save it and flush the cache and then reload the project workspace. This should work.

This is fixed in Kingston Patch 11 as a part of PRB1280446.


Please mark this as helpful if it solves your issue.

Thanks,
Harsha Lanka

Flora2
Kilo Contributor

Hello Harsha,

 

I wanted to thank you for your reply.  We actually loaded the Patch and it worked.

 

Regards,

Flora

Harsha Lanka
ServiceNow Employee
ServiceNow Employee

Mark my answer as helpful, if it helped you!