SPM and JIRA Integration

[SathishkumaK]

Hi Community,

We have a bidirectional integration in place between ServiceNow SPM and Jira.

When a Jira Story is created in the Jira tool, it successfully creates a corresponding Story record in SPM as expected.

However, I’m looking for clarification on the following:

• How can we automatically associate the newly created SPM Story (from Jira) with an existing Demand in SPM?

• Additionally, is it possible to sync the Demand reference back to the Jira Story, given that we have custom fields in Jira that reference SPM data?

The goal is to ensure that when a Jira Story originates outside of SPM (i.e., directly in Jira), it still gets linked to the appropriate Demand in SPM if one exists, and this linkage is also reflected back in Jira.

Has anyone implemented such a mechanism or logic in their integration setup? Any best practices or recommendations would be appreciated.

Thanks in advance!

[SaiShekharP]

Hi @SathishkumaK ,
Did you try creating a new field map for rm_story, mapping the demand field on rm_story to the custom field on Jira story that points to Demands in Jira.
Please do let me know if that does not work.

[SathishkumaK]

Yes , we have a field in rm_story to hold the demand number and the same in JIRA. But I need to understand how to reference the demand number to the story when it is getting created from JIRA ?

[Mark Manders]

I agree with @SaiShekharP about how to do the mapping between the systems, but how do you expect a Story created in Jira to be linked to a Demand automatically? You will have to provide some kind of reference to create that link.

[SathishkumaK]

Hi Mark 

I am that question only how to reference it ? is there any logic or its a bad use case ?

Thanks

Sathish