Task Board has too many rows and fail to load

tonyholiday
Mega Explorer

‎01-05-2024 04:44 PM

Hello, 

 

I am very new to SPM / Service Now. I was trying to use the stock task board on the agile side, and I accidently picked a swimlane field that has +8k rows and it won't load that page anymore to change the field. How do I fix this?

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Amarjeet Pal
Kilo Sage
Kilo Sage

‎01-06-2024 06:43 AM

Hello @tonyholiday ,

 

I understand your frustration! Choosing a swimlane field with too many rows can definitely break the ServiceNow stock task board. Here are some ways to fix the issue:

1. Reset the Swimlane Field:

  • From the Agile Board:
    1. In the Agile Board, navigate to the gear icon > Board Settings.
    2. Under "Swimlanes," choose a different field with fewer rows or remove the swimlane altogether.
    3. Save the changes and reload the board.
  • Directly from the VTB Board record:
    1. Navigate to the vtb_board table and find the record for your Agile Board.
    2. In the "Swimlane Field" field, choose a different option or clear it.
    3. Update the record and reload the board.

2. Clear Browser Cache and Cookies:

Sometimes, cached data can cause UI issues in ServiceNow. Try clearing your browser cache and cookies, then reloading the Agile Board.

 

3. Use Debug Mode:

In developer tools, enable debug mode (usually F12 key) and open the Agile Board. Look for any console errors related to the large swimlane field. This can provide further clues about the cause and specific fix.

 

Thanks

Amarjeet Pal

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