Timesheets not auto approving, remaining in "Processed" state

StephenPMO
Tera Contributor

Timesheets remain as "Processed" after user submits.  We have only 1 default timesheet policy which is assigned to everyone where Non-project time approver = Auto and Project time approver = Auto.

*Have looked at other posts regarding the settings for the timesheet policy and ours is set the same.

1 ACCEPTED SOLUTION

Mike_R
Kilo Patron
Kilo Patron

So processed is a state that comes after approved. I believe it means that the timecard/timesheet's hours were posted to the related task/resource plan/expense line.

 

For example:

If the time card entry is for an Incident, once approved, it will change to processed

Mike_R_0-1673367699846.png

But if it's related to a project time category, not task related, it will stay in the approved state

Mike_R_1-1673367745589.png

 

 

 

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/task-table/co...

 

https://www.servicenow.com/community/itsm-forum/on-time-cards-when-is-the-time-card-processed/m-p/63...

 

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1 REPLY 1

Mike_R
Kilo Patron
Kilo Patron

So processed is a state that comes after approved. I believe it means that the timecard/timesheet's hours were posted to the related task/resource plan/expense line.

 

For example:

If the time card entry is for an Incident, once approved, it will change to processed

Mike_R_0-1673367699846.png

But if it's related to a project time category, not task related, it will stay in the approved state

Mike_R_1-1673367745589.png

 

 

 

https://docs.servicenow.com/en-US/bundle/tokyo-platform-administration/page/administer/task-table/co...

 

https://www.servicenow.com/community/itsm-forum/on-time-cards-when-is-the-time-card-processed/m-p/63...