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‎08-05-2019 01:12 PM
Greetings! I have a question I'm hoping the community can help me with: When using the Program Workbench feature, only a few select projects are shown under the Timeline View tab, but based on the ServiceNow product documentation, all of the projects that are allocated to the program should display.
Has anyone else encountered this issue? If so, can you share your insights? Thanks in advance!
Solved! Go to Solution.
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Project Portfolio Management
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‎08-07-2019 11:45 AM
This issue is now resolved.
For reference, what caused the projects to now show up in the Timeline View is even though their Program and Portfolio fields were set properly, their Top Program and Top Portfolio fields were not set (these fields were hidden by default and only found after searching by our platform admin).
To address this, we recreated the Project Template, and added in the Top Program and Top Portfolio fields to the criteria fields, and the projects now appear as expected.
Thank you all for taking the time to read and respond!
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‎09-06-2023 10:10 AM
Hello Vince, I'm facing the same issue even thought the Top Program and Top Portfolio fields are correctly set. The only difference is that the only project that's not showing up is a Customer Project, however, the projects from "pm_projects" do appear in the timeline view. This is in UTAH. Do you have any other suggestion?
