Announcements in Service Operations Workspace

[Marty2]

In Service Now Operation Workspace it is a really useful  to have announcements  for Priority 1 incidents to make our agents aware of what is happening with Major incidents, but sometimes we have scenarios where we have high priority incidents that we would like to publish to Service operations Workspace that may not be Major /Priority 1 incidents but still may have a significant impact on our service centre.

 Is there a way of publishing announcements to Service Operations Workspace for priority 2  and 3 incidents if required?

Thanks

Thanks

[Community Alums · Accepted solution]

`Hi @Marty2 ,

I don't think you can configure Announcements on workspaces.

[Marty2]

Thanks for the quick reply Sandeep

[Community Alums]

Hi @Marty2 ,

[Dr Atul G- LNG]

Hi @Marty2 

You can create announcement as Banner for SOW but you can add the announcement section  if that work for you.