Any advice for a new ServiceNow System Admin?

[Adithya Masetti]

Absolutely! Starting as a ServiceNow System Administrator is an exciting step. Here are some key tips to help you succeed:

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1. Understand the Platform

• Learn the Basics: Familiarize yourself with ServiceNow's key modules like Incident, Problem, Change, Knowledge, and Service Catalog.
• Platform Navigation: Get comfortable with the interface, including the Application Navigator, Forms, and Lists.
• Understand Tables and Relationships: ServiceNow is built on a relational database. Learn how tables interact and how records are stored and related 

Please mark helpful if you like the response

[Adithya Masetti]

 Master Key Admin Tasks

• User and Role Management: Understand how to assign roles, groups, and permissions.
• Form and List Customization: Learn how to configure forms and lists to meet user needs.
• Service Catalog: Practice building catalog items and configuring workflows.
• Email Notifications: Configure email templates, triggers, and notifications.

[Dr Atul G- LNG]

Hi @RamonM 

I am a ServiceNow trainer, and I can guide you in this journey. To become a ServiceNow Admin, the key is to build a solid foundation. A strong understanding of the basics is essential, as it forms the core of every area within ServiceNow. Focus on learning the platform fundamentals, foundation data, SLAs, notifications, catalog items, and more.

You can start by watching this CSA batch series to deepen your knowledge.

https://www.youtube.com/playlist?list=PLi0Ik1xCDEbKjtC1j0asK19QNWU2B4L6P

[Juhi Poddar]

Hello @RamonM 

Here are some practical tips and advice for a new ServiceNow System Administrator:

• Understand the Platform Basics: Familiarize yourself with core concepts like Forms, Tables, Fields, Lists, and Views. Explore key modules such as Incident, Problem, Change, and Knowledge Management.

• Leverage ServiceNow Documentation: Use the ServiceNow Product Documentation as your go-to resource.

• Master the Basics of Scripting: Learn JavaScript basics to write Client Scripts, Business Rules, UI Actions, and Script Includes effectively.

• Use Out-of-the-Box Features First: Prioritize OOTB features to ensure easier upgrades and reduced maintenance before customizing.

• Understand Roles and Security: Learn about ACLs, Roles, and Groups to ensure proper access control and data security.

• Automate with Flow Designer: Learn to create workflows using Flow Designer to reduce manual processes.

• Learn Reporting and Dashboards: Practice creating reports and dashboards to deliver meaningful insights to stakeholders.

• Stay Updated: Keep up with new releases and features to stay updated.

• Get Certified: Pursue the Certified System Administrator (CSA) certification and aim for advanced certifications like CIS.

• Experiment and Explore: Use a personal developer instance (Sign Up Here) to try out new features in a safe environment.

These tips will help you navigate your new role and grow as a ServiceNow System Administrator. 

Hope this helps!

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Thank You
Juhi Poddar