HelloI am looking for a way to find out when items of a particular Service Catalog (we have multiple) were last ordered. This would be used to help us determine whether a SC Item should remain in the catalog or removed due to lack of need. Thank you,...
I checked the client in the UI action and used "g_from.save( );". However, the record is not saved and when I try to leave the screen I get a popup telling me what was not saved. There are about 30 customized fields. When I searched for other artic...
Hi,We have implemented Microsoft Azure SSO and when we try to use our usual url (https://xxxx.service-now.com/navpage.do or https://xxxx.service-now.com) to login we get the logout screen instead until we use the url https://xxxx,service-now.com/logi...
We use the "Send SMS" UI Action in an Incident ticket that sends a user a text message. A record is stored in the 'notify_message' table. Currently, this table doesn't show the record the message was generated from. Is there a way to report on this t...
I need to extend our discovery process to include a call out to our enterprise ldap server to retrieve various elements specific to the server (owner, description, lifecycle, even the name of the app/service they belong to). Trying to create a discov...
Hi Team,We are in a domain-separated instance and for cost/policy reasons we aren't able to have our 'developer' team be granted the 'admin' role in our Dev instance. However, we need these devs to be able to create objects like notifications for us....
I want to create 2 CABs. We already have one CAB for IT but i want to create a separate one for the Clinical IT folks. Just wondering if it is possible and how to get it done. Thanks in advance.
Hi, We have some users that changed names and ended up accidentally having multiple ServiceNow accounts. For some users that have dozens of ticket history under the old name (UserA) and just a couple tickets under new name (UserB). I am thinking we...
We are creating some new catalog items for HR and Payroll. I started with HR and have the catalog item completed, but now I need to hide the data from non-HR users. I created a read ACL as you can see in the attached image. To me it seems like it's s...
Greetings:I'm trying to configure Change Management notifications. It appears there is no OOTB notifications to help with these scenarios. I'm not positive if these are merely e-mail notifications, or need to be specific to calendar invites... Can ...
I'm trying to limit the visibility of the state choice value in sc_task. I have added the choices and set dependant values as follows:But the task form is still displaying all values:What am I doing wrong?Thanks in advance!
Hi Everyone, Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform. If I change the OU definition so that only a small number of new users are ...
I have set up Okta SSO for our ServiceNow instance. It appears everything is good with the actual SSO, but the trick is this SSO is only used for a small amount of our users. We use Microsoft for our main SSO. That being said, I need to find a way th...
So lately our vulnerability team contacted us and informed that there are. some Vul tickets that are not auto closed even tho the Vit for those tickets is closed
Hi. For some reason, the Catalog Home (sc_home) portal page is displaying a different background colour to all the other pages. How do I change it to white like all the others? Thanks!
