Hi All,I have a user, delegate of another user. The user account is Active, the start date and end date are sensible Approvals checkbox is checked but is not receiving approvals of that user. In one community article I got to knoe that approval_admin...
We have an ask to add additional Impact and Urgency in our Incident form/table - a 4x4 matrix. I have already created the dictionary entries for Impact/Urgency/Priority for the form and they are available to choose in the dropdown. Screen shots below...
In Portal search box, when I type keywords it is getting me kb articles and few other pages related to that keyword. Now few items dont have keywords in their name but it is there in their description. How should I explain this to customer in technic...
sn_hr_core.admin role was removed from Admin. Now unable to add it again. Hi, we removed sn_hr_core.admin role from admin. Now we are unable to add it again. We tried importing xml from test instance, did not work. There are only 4 test user accounts...
hi,Does ServiceNow support Simplified Chinese?In the medium to long term, our client plans to leverage the ServiceNow platform for their counterparts in China & APAC. Is there any language pack? How will that work?What do we need to do for the platfo...
Hello ServiceNow Admins: Does any one know if its possible allow users to resize or collapse the list pane in the agent workspace? I do not see any options to do this in the Workspace Guided Setup, so its likely not configurable. However, wondering...
Hi,We encounter an issue wherein one submitted incident (which was submitted from portal) does not show up the location data in it. However, when you create a new incident that is showing the location data.It's weird and wondering how a submitted inc...
Hi All,I'm doing a net new platform implementation and have a requirement to allow group manager to modify group membership. In this post, the venerable @Chuck Tomasi indicated 4 ACLs would do the trick (assuming sys_user_group read). I've implemen...
Hi all, In our instance, we have a small subset of users which are configured outside of our SSO authentication. I need to update our Local Password Policy on our instance. However, I am having trouble understanding some documentation. I have two ma...
Hi, My client wants to manage the group membership (add or remove a member from a group). So, I am proposing a catalog item to do this job.Do we have any OOB catalog item for that?If we do not, then can I get the script to be used in the workflow of ...
I want to add the comments given in an approval record to record on the approval for field.
Hi All, Quick question, would it be possible to hide the below 'Workspaces' menu tab for all users on Tokyo, somehow?In theory, the following article suggests it should be but presumably there is a protection policy making it read-only as I am unable...
In our instance, there were a lot of custom tables added in the past and a lot of custom columns added to out-of-box tables. Most of these custom tables and columns were, unfortunately and unnecessarily, audited. As a result, sys_audit has grown to n...
How can I rename the standard change template name as highlighted in the given image?Please help.
Hi Everyone,I'm after some advice on how to configure a report showing users that meet a certain criteria, which also shows which groups they are a member of. The user criteria is all fine, it is just how to include the group memberships which I am u...
