attachment from SC_task to REQ

[SAM321]

hi all actually i have task , when i upload any attachment in SC task form ,it should also been seen in REQUEST form related to that sc task. i tried below script but its not working .. can anyone tell whats wrong with below script , because am new to this scripting world

[jaheerhattiwale · Accepted solution]

@SAM321 Tried and Tested solution.

Please add when to run condition as below image

Add the below script:

var taskRec = new GlideRecord(current.table_name.toString());

taskRec.addQuery("sys_id", current.table_sys_id.toString());

taskRec.query();

if(taskRec.next()){

    GlideSysAttachment.copy(current.table_name.toString(), current.table_sys_id.toString(), "sc_request", taskRec.request.toString());

}

Please mark as correct answer if this solves your issue.

[jaheerhattiwale · Accepted solution]

@SAM321 Then keep the filter conditions same and change the script as below

var taskRec = new GlideRecord(current.table_name.toString());

taskRec.addQuery("sys_id", current.table_sys_id.toString());

taskRec.query();

if(taskRec.next()){

    GlideSysAttachment.copy(current.table_name.toString(), current.table_sys_id.toString(), "sc_req_item", taskRec.parent.toString());

}

Please mark as correct answer if this solves your issue.

[ersureshbe]

Hi,

Pls use below link and change the table name where you want to display.

https://www.servicenow.com/community/it-service-management-articles/copy-attachments-to-ritm-from-sc...

[SAM321]

@ersureshbe sir... can u mention which lines in given script should make change to make it to REQUEST..because i have no idea in scripting

[ersureshbe]

Try this line - 

att.table_name = 'sc_req_item';

change the table name as sc_request and try the output. 

[SAM321]

no need of mentioning any table sys id?