Live Chat Notifications Not Working

Neil Santucci
Tera Contributor

‎02-16-2023 07:14 AM

Hi,

 

A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat is started and the user receives the message “Routing you to a Live Agent” but the agent never gets the notification.

 

The only time the notifications appear is for myself as I am in the Service Desk group and a System Admin. This implies that the issue is permissions related although I have granted the Service desk group awa_admin and workspace_admin roles and this made no difference.

 

I'm assuming that I'm missing something, has anyone got any idea what?

 

thanks

Neil

 

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KARTIK17
Tera Contributor

‎08-08-2024 10:56 AM

Hi @Neil Santucci ,

Currently, we are facing the exact same issue, word for word! It's been some time since you posted this message. Have you found a fix for this issue?

Thank you
Kartik

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Neil Santucci
Tera Contributor

‎08-09-2024 12:20 AM

Hi Kartik,

 

live chat is working fine for us now, apologies, this was a while ago so I can't remember if we resolved it or if it resolved itself.

 

Neil