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Resolved! ServiceNow Administration fundamentals exam

Hi, please suggest me what are the topics needs to be concentrated and how do I attempt ServiceNow admin fundamentals exam.  I have attended session few months ago. but, as part of workload not able to attempt the exam immediately.  need some suggest...

chakkavishnu by Tera Contributor
  • 2424 Views
  • 3 replies
  • 0 helpfuls

Resolved! Adding Current Variable to Subject Line in Workflow Notification

Hello, I'm trying to figure out a way where we can add a current Variable ${current.variables.variablename} to the subject line of a Workflow Notification for a catalog item to alert a certain amount of users. The message body is picking up the ${cur...

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Aaron25 by Tera Guru
  • 1197 Views
  • 2 replies
  • 3 helpfuls

Resolved! Group Approval getting skipped

Hi Everyone, We have a catalog item that requires 3 approvals.The 1st (user manager) and 2nd (AOA POC) approvals are working, but the 3rd one (AOA Head) is being skipped. Skipped error Group approval setting // Set the variable 'answer' to a comma-se...

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Vengeful by Mega Sage
  • 1078 Views
  • 5 replies
  • 0 helpfuls

Service-now instance again switching back to new UI version

Hi all, As all of you know, service-now UI has changed since last upgrade or just before that.I have habituated to older UI view and hence I go to system properties, and find out the propertyglide.ui.polaris.experienceand make the value to false. The...

Lucky1 by Tera Guru
  • 1243 Views
  • 1 replies
  • 0 helpfuls

allow the use of create/update labels from dashboards

Hi All,I couldn't add or edit any labels from Dashboards.When I checked in docs, there are no roles required to add or modify labels.But, I am getting an error message as  ""Error Message You do not have permission to update label".Can anyone let me ...

SaiA by Tera Contributor
  • 781 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to change new Ctrl + Shift + K keyboard shortcut?

We recently upgraded to Washington DC in our test instance, which I quickly discovered has a keyboard shortcut Ctrl + Shift + K that opens the Notifications panel. In Edge, this is also the "duplicate tab" shortcut, which I use very very frequently w...

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Agent Priority on Queue Agent Chat

Hi all, I would like to solve a problem we are facing about Agent Chat/Live Agent on CSM, as I do not have much experience on this subject. Here's the situation, what we need: -> Priority (By Number):(0 No chat)(1, first to attend)(2,  if priority 1 ...

Joao Souza by Tera Contributor
  • 1013 Views
  • 1 replies
  • 0 helpfuls

Resolved! I have added form button in agent workspace.

Hi,  I have added form button in agent workspace. There is form button('Transfer to IT') available in platform view and I have added this button in agent workspace and it is not showing in agent workspace. Please find attached screenshot :  I have cr...

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Job Interview

It's my first time to interview a job seeker for ServiceNow Admin/Dev position.He has 4 years of experience as a ServiceNow Administrator and Developer.Any tips for interview questions?

Vengeful by Mega Sage
  • 1619 Views
  • 5 replies
  • 0 helpfuls