How can I tell if my 'Normal' Change is using a Flow or a WorkFlow? And then how do Change Approval policies overlap with a Flow or Workflow? Apologies - I'm trying to unpick a Change Process to work out why it's doing what it's doing. Thanks!
I have a big list of IPs that my infosec team would like me to find the CI associated to each IP. is there an easy way to query all this information?
Hi All, We are trying to configure our employee center, as you can see the below is the default OOTB:Is it at all possible to adjust this so that it would say "Hello, [LOGGED IN USER NAME]. How can we help?". Something that looks like the below:Than...
Hi All, Wondering if you can assist, on our Employee Center we have created a 'Technology' topic for all things IT.As part of this, we would like to add two 'quick links' to the users 'My Incidents' and 'My Requests' (the reason for using quick links...
Hi Experts, Is there any limitation In ITIL roles for each company? If Yes, how to know the total number of ITIL roles and the remaining ITIL licensing? Thank youPrabhu
hi,need help on building the condition on sc_request table.when request state changed to Work in progress, after 10 days change status to Pending. Thank'sAurelijus
Our support desk uses a dashboard to access and update their incidents. When no incidents are available in a particular queue the widget defaults to an image with the caption No Records to Display (see below) Is there a way to remove that default im...
Hello together Maybe someone here can explain me the logic of the edit button in a one 2 many OOB related list (have read x articles about it but definitely don't understand it). I have added the related list "Change Request Parent" in the table chan...
We sync user account from AD to ServiceNow but it does contain timezone data. We do have value for field Location that has timezone set. Is there a way to auto set user timezone based on the Location set for the user? Thanks in advance.
Hi All,I have a requirement to create a scheduled job that will update all tasks without due date on cert_follow_task table and make it to 14days from the date of run of the job, but i have stumbled into an issue where the format is returning as yyyy...
We would like to provide access to some business stakeholders to only access the Agile 2.0 features, and not be able to get to any other components from the Console view. We accomplished this by providing the business_stakeholder role; however, 1) we...
I have a client who would like to include videos within their knowledge articles. It is not my recommendation that they do and suggested a link in the article to an external source. How much space are you allocated in ServiceNow? How can you check wh...
If I have a flow that has two consecutive sc_tasks and the first one has customer visible mandatory date select, when the work will be scheduled, before the first task can be closed. The second task is opened once the first is closed.Since agents som...
As per the ServiceNow documentation , I am trying to activate The Hermes Messaging Service in my PDI but unable to do so. Is it not available for PDI ? The plugin itself not visible.. can some one from ServiceNow confirm ? Hermes Messaging Service (s...
Hello, For Export Sets, is there a way to change the delimiter from comma to a different character like a pipe? Thank you,
