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Need steps on relating Request RITM to CI record

we do get request from network team to update asset details such as Switches and routers if they have found them to be faulty and been replaced and now wants faulty assets to be placed in non operation status in cmdb  We do that however we have to ma...

karan15 by Tera Contributor
  • 460 Views
  • 1 replies
  • 0 helpfuls

Knowledge article rendering in Read Only. Why?

 There are two ways I can see to create a knowledge article:1) From the Navigator - Knowledge->Article->Create New2) From the Create Article button on the Knowledge Homepage. In #1 - the knowledge article form is rendering in Read Only and I don't un...

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Rich7 by Tera Expert
  • 505 Views
  • 1 replies
  • 0 helpfuls

Suggested relationships

What is functionality of suggested relationship table? where is it used.Any help is appreciated. Thanks,Sruthi

sruthi1 by Tera Contributor
  • 2739 Views
  • 3 replies
  • 7 helpfuls

SMTP/SSL connection error

 I'm using a company account to configure the notification email, but with SSL security enabled, the connection test shows an error. With SSL disabled, you have a normal connection Type: SMTPPort: 587  

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LucasPadula by Tera Contributor
  • 446 Views
  • 1 replies
  • 0 helpfuls

How to download ServiceNow table data to excel .xlsx file

hi teamI have a task to download nearly 400000 records from the incident table to a excel (.xlsx). but the limit I can reach is 50,000 records as SNOW system restrictions.I have searched the articles and found that I can change the system properties ...

Dush by Tera Contributor
  • 2483 Views
  • 3 replies
  • 3 helpfuls

Resolved! Reporting using related list

Hello,I have been asked to create a report that seems simple enough:  a list of all Assignment group managers that have NOT visited a specific Dashboard within x amount of time, ie Wall of Shame. Simple enough, I think.  A report on the sys_user_grou...

Tim_D by Tera Expert
  • 1415 Views
  • 4 replies
  • 2 helpfuls

How to create reports that focus on OLA data

We have just implemented SLA and OLA in our Production instance.  We are able to find canned reports for SLA's but we are not able to find any for OLA's.  When trying to adjust a report on SLA's to track OLA's we are unable to fin a table or conditio...

bcrose623 by Tera Contributor
  • 1369 Views
  • 6 replies
  • 3 helpfuls

How to change the text when hovering over instance icon

How do I change the below? Found the spot to change the text directly below it... but no matter what I seem to change, this will not update.  Any help is appreciated.  Thanks!San Diego patch 9 using the next experience  

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dwilborn by Tera Contributor
  • 864 Views
  • 5 replies
  • 4 helpfuls

Resolved! Scheduled report execution ignoring conditions.

Hello, I am trying to get a report to send every hour if there are 5 or more records in it. I have tried several different configurations of this, but regardless of what condition script I try it always sends regardless. See screenshots for different...

script screenshot 1.PNG script screenshot 2.PNG
Josh Evans by Tera Contributor
  • 2113 Views
  • 15 replies
  • 1 helpfuls