Hello, We are looking to utilise Visual Task Boards as another means of giving our teams a way of managing there queues. It's currently setup to look at Incidents and group the vertical lanes by 'State'. Would it be possible to group this by 'Depart...
I created an event-triggered notification. An event can have two arguments. I'm thinking of setting a string in the event argument and having the notification template split the argument string and set it. I am new to notification scripts. Could y...
Hello, Other than enabling the screen reader function by activating the "Accessibility Enabled" toggle button. Without activating the other toggle buttons, are there any other features that are also activated that are easily detectable and easy to ...
Hi all, In the MultiSSO logout Installation Exit code, I saw the below line of code. processNormalLogout : function() {var s = request.getParameter('sysparm_goto_url');if( s & GlideSecurityUtils.isURLWhiteListed(s)) { So, can someone please explain ...
Trying to create a formula indicator to show the number of incidents assigned within 24 hours
I would like to know if we have a way to hide the Workspace and Admin Center menus in the New UI Experience "Polaris", even if the user has permission to view, for example:Even if the user has the admin role, he should not see the "Admin Center" menu...
Just to clarify - if you add an existing field to a form (like dragging it from left box to right box) is that considered 'customization' ? Our admin tells me that doing this is customization and that it will impact upgrades - I do not believe this i...
Hello team, I am doing management report to track how many problem tasks that had due dates changed. In the reporting of problem task as table, i set the condition filters for those tasks that are not closed and used the condition of setting the due ...
Hi! Please, I would like to know if I can deactivate all users from the Sys_user table, at once, and then activate them again.I'm not an expert in Scripts, so I resorted to the community.I emphasize that I need to temporarily disable all users, but I...
Good afternoon, all. I have a request to add RITMs (sc_req_item) to the tasks lookup on the time sheet portal. Currently only incidents and catalog tasks are pulling. I've added sc_req_item table to the widget "time card portal - task selector" but I...
User is part of assignment group is Active but is not appearing in assigned to field. I have checked reference qualifier for Assigned to field and it says user should have itil role. And the user has itil role but still not appearing Reference qualif...
Hi all,I have one data source, that every time the associated job runs (daily), its captued in an in progress current update set. It looks like, every time its run, this is updated on the entry on sys_data_source: And therefore, is captured in my cur...
Hi everyone, I get a requirement to report on number of emails related to a Case in SN. Or number of actions taken on a case. I know that the related items links case to emails. However, I have hard time to make use of this link in the report. Coul...
Hi, New to SNOW and looking for some advice. I want my agents to have the option to log and close tickets quickly (Incidents). How can I do this? Any help would be appreciated. Thanks
Hi all, I am doing research to see how other companies go about implementing user access requests in ServiceNow. For example, we have a new user form that is for new employees that requests all of the user's access all in one form and channels to the...
