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extend discovery to query ldap for server attributes

I need to extend our discovery process to include a call out to our enterprise ldap server to retrieve various elements specific to the server (owner, description, lifecycle, even the name of the app/service they belong to). Trying to create a discov...

CBartram by Tera Contributor
  • 785 Views
  • 5 replies
  • 3 helpfuls

Allow write access to Email Notifications for non-admin user

Hi Team,We are in a domain-separated instance and for cost/policy reasons we aren't able to have our 'developer' team be granted the 'admin' role in our Dev instance. However, we need these devs to be able to create objects like notifications for us....

Tim Hart by Tera Contributor
  • 521 Views
  • 1 replies
  • 0 helpfuls

Cache browser's

When installing or changing tables and plugins, some users need to clear the browser's cache for the change to appear. Any definitive solution for this?

LucasPadula by Tera Contributor
  • 566 Views
  • 3 replies
  • 0 helpfuls

Is it possible to have 2 separate CABs?

I want to create 2 CABs.  We already have one CAB for IT but i want to create a separate one for the Clinical IT folks.  Just wondering if it is possible and how to get it done.  Thanks in advance.

Hubert6 by Tera Contributor
  • 573 Views
  • 7 replies
  • 1 helpfuls

Merge Requests (RITMs, Tasks) and Incidents from User to User

Hi, We have some users that changed names and ended up accidentally having multiple ServiceNow accounts.  For some users that have dozens of ticket history under the old name (UserA) and just a couple tickets under new name (UserB).  I am thinking we...

Chris Dea1 by Tera Contributor
  • 505 Views
  • 1 replies
  • 0 helpfuls

Change Management CAB Notifications

Greetings:I'm trying to configure Change Management notifications.  It appears there is no OOTB notifications to help with these scenarios.  I'm not positive if these are merely e-mail notifications, or need to be specific to calendar invites... Can ...

Resolved! Dependant values not working in state choice list

I'm trying to limit the visibility of the state choice value in sc_task. I have added the choices and set dependant values as follows:But the task form is still displaying all values:What am I doing wrong?Thanks in advance!

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Elisa Mena by Tera Contributor
  • 995 Views
  • 7 replies
  • 1 helpfuls

ldap import / transform not inserting new users

Hi Everyone, Just wondering if anybody else had a similar issue, following our last lot of maintenance we are not having any nw users inserted from our ldap import/transform. If I change the OU definition so that only a small number of new users are ...