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Knowledge subscription notifications

hi I was evaluating the idea of turning on article notifications subscriptions in our instance but I notice that it seems anyone who ever has revised the article in the past becomes automatically subscribed to the article?  Is this how it should work...

alipia123 by Tera Contributor
  • 557 Views
  • 2 replies
  • 1 helpfuls

Stock Rules

Hi  I have setup a stockroom and assigned a manager (and the manager has an email address) I have added an item into the stockroom. Then I have setup a stock rule for the Apple IPhone 8 device with a Threshold = 1 Order Size 5I then changed the State...

Resolved! Assistance Needed with ServiceNow Filter Permissions

Hi all,I’m new to ServiceNow and currently learning the platform . I ran into an issue while creating a filter and need some guidance.I created a filter called “SEV1 OPEN INC” under the Filters option while logged in as a System Administrator. Howeve...

Raj_7apr by Tera Contributor
  • 827 Views
  • 3 replies
  • 1 helpfuls

case visibility

Hi experts,We have a requirement.Users are divided into two companies ABC and XYZ1. Agents from ABC should see only cases belonging to these ABC company users.2.Agents from XYZ should see only cases belonging to these XYZ company users.3. There shoul...

si21 by Tera Guru
  • 326 Views
  • 1 replies
  • 0 helpfuls

Resolved! Auto-assign a service catalog task

I have a requirement from one of our catalog item (New User Account Request).The workflow of this is once approved, it will generate the 1st task = Access Provisioning - Domain.Then once the Access Provisioning - Domain is closed, another tasks are g...

Merza Lyn by Mega Guru
  • 630 Views
  • 2 replies
  • 1 helpfuls

Resolved! The g_form.submit function has no meaning on a catlog item.

I have a catalog item then created a catalog client script and Script Include. I used onSubmit since I am not using Service Portal.This is to check if the new hardware has existing record. If existing, it will not proceed with the request.If not, it ...

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Vengeful by Mega Sage
  • 1164 Views
  • 3 replies
  • 1 helpfuls

Trying to create a RITM using scripted REST API

Hello all, I am trying to create a requested item, from the scripted REST API.So, for this, I have created a Scripted REST API and I created a resource, with POST method and written a script.After that, when I clicked on Explore REST API related link...

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Pallavi65 by Tera Contributor
  • 1580 Views
  • 9 replies
  • 1 helpfuls

Scripted REST API help

Hello all, Good evening.I have gone through the Scripted REST API docs, and I understand from it like, if we want to create our own APIs, then we will be going with it.and currently, a guy from the third-party tool is using the catalog item to raise ...

Lucky1 by Tera Guru
  • 895 Views
  • 3 replies
  • 0 helpfuls

Need Help For some questions

a user is complaining that they are seeing a blank page, when they click create new, from your custom inventory application. you have confirmed that they can see the inventory application, and the create new module on the application navigator. what ...

Shubham Rai by Tera Contributor
  • 1162 Views
  • 4 replies
  • 0 helpfuls

welcoming

I hope you all doing great and having a great time with SN!

suhaibAK by Tera Contributor
  • 374 Views
  • 3 replies
  • 3 helpfuls

Resolved! Workflow Studio - Action - Payload Builder - XML Issues

We're trying to use the Oracle PeopleSoft spoke in Workflow Studio to integrate our ERP and ServiceNow.    Everything seems to be connected and configured properly.  Some of the delivered actions and subflows work fine.    We're having issues creatin...

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Alan42 by Tera Guru
  • 559 Views
  • 2 replies
  • 1 helpfuls

Resolved! Check Existing Record in the RITM form

I have a catalog item to enroll new hardware product.What should I do to check if the product is existing and prevent to submit the request.For example this one: The hardware product is already existing. I want to show an info message to the requeste...

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Vengeful by Mega Sage
  • 429 Views
  • 1 replies
  • 0 helpfuls

Resolved! script include

I'm getting an error message when trying to update a record. How can I debug the issue?

mahesh009 by Tera Expert
  • 736 Views
  • 6 replies
  • 2 helpfuls

Resolved! script include

How can I create a custom script include to retrieve the name of the current user's manager in ServiceNow?

mahesh009 by Tera Expert
  • 727 Views
  • 4 replies
  • 5 helpfuls