CTASKS and Stories
In terms of complexity, development and implementation, what are key differences and similarities b/w CTASK and STRY? From this, we want to understand why CTASKS cannot be estimated like we do for Stories
Forum Posts
Best way to get an overview for license utilizations
Hi Everyone, I am looking for the best way to get an overview of license utilization for ITIL users. Specifically, I want to track when a user last accessed the system or work on a ticket so we can identify and remove unused ITIL licenses. Any advi...
Additional Comments Sent to Customer field is still not sending the comments to the customer.
Hi Everyone, I posted this problem in Nov of last year. When adding information in this field, it is still not emailing the customer with the updated additional comment information for the customer. I've looked at the email logs, no errors. Not sure...
Where did the Xanadu "ServiceNow Performance dashboards" go?
After upgrading to Xanadu, the "ServiceNow Performance dashboards" on the dashboard have disappeared.Is there a new place to check instance memory information, etc.?
ServiceNow ↔ SCCM/ MECM
I need to document the integration between ServiceNow ↔ SCCM/ MECM in our organization.I will be reaching out to the SCCM guy. 1) What are the things I need to be looking for?2) What tables should I check?3) What and where should I check is coming ov...
Can we retrieve the list of users having access to a set of Dashboards?
Hi Everyone,I am attempting to create a report or export a list of users who have access to a set of dashboards. While I have located a specific table (sys_report_users_groups) that displays the list of users with access to reports, I have been unabl...
Security attributes doesn't work
Hi all, I am trying to create some customized Security Attributes with Data filtration, but it doesn't work. My objective is simple: Give access to Incidents assigned to the group "Network" only for user with the department "Sales". Then I have creat...
The knowledge articlle i in the draft stage and being on version 15.0
KB0018271 article is currently in draft stage despite being on version 15.0 Draft articles always have a non-Zero value after the decimal point(.01.02.) This i causing KB0018271 to not be available to the end user despite it being intended to be in p...
Resolved! Update Set movement
Hello,I am attempting to transfer update sets from our development instance to the production environment. I have successfully captured and marked the local update set as complete. However, when I create a new connection in the update source and test...
What Role Is Required To Make A Client Side Ajax Call?
I created a client-side script in a service offering that makes an Ajax call to a script include. Is there a particular role the user must have for ServiceNow to allow the client-side and server-side scripts to communicate with each other? The server...
Resolved! Inquiry About Certified System Administrator Course Fees
Dear ServiceNow Support Team, I hope this email finds you well. My name is Jeff St. Fleur, and I recently enrolled in the Certified System Administrator training program.I have successfully completed the Welcome to ServiceNow course and wanted to inq...
Resolved! ServiceNow Error Message: Syntax Error or Access Rule Violation detected by database
Hello, I am recently getting this error when trying to filter by Class or Category on the cmdb_ci list:servicenow error message: Syntax Error or Access Rule Violation detected by database ((conn=38699344) You have an error in your SQL syntax; check t...
Service Portal - interaction from a second user
Hi there, I would like to know if is it possible that a second user interact with a RITM or INC, from service portal?. This second user is diferent from the user that create de original RITM or INC?? maybe adding a widget like watch list??Does anyon...
Resolved! Service Portal Configuration - Font colour in Nav Bar
Hi there, I'm trying to update the look of our Service Portal (we will go EC eventually)Via the branding editor I'm having issues changing the colour of the text/links in the top Nav Bar.If anyone could point out where that option can be found I'd re...
Auditing the "sys_attachment" table
I would like to keep a history of attachment updates and record when someone replaces a file. I was thinking about creating a business rule for the "sys_attachment" table, and I found a good one.It seems that by checking the audit field of a record o...
