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Forum Posts

Specialized Admin Role in SecOps CC

Hi all,I'm relatively new to ServiceNOW. My current role is a Configuration Compliance Manager in Security Operations. I work in a large Financial Services company, and we are expanding our use of Service NOW enterprise wide. We are in the middle of ...

Greg Stone1 by Tera Contributor
  • 500 Views
  • 2 replies
  • 0 helpfuls

Dashboard Widgets- No Data to Display

Is there a way to change the "No Data to Display" message on dashboard widgets?  For example, can I change the text to something else or can I insert a blank pie chart or other graphic? The message is displaying correctly - there is in fact no data t...

MichaelaJ by Kilo Contributor
  • 509 Views
  • 1 replies
  • 0 helpfuls

How to create a child case in HRSD

Does anyone know how to create a child case in HRSD? Previously one could just go to the more tab within the case > create child case but that option no longer exists. The only way I see that a child case can be created is if the parent field is adde...

Community Alums by Community Alums  
  • 314 Views
  • 1 replies
  • 0 helpfuls

Email - OAUTH2 with IMAP and SMPT - Token issue

Hi,i have configured my system with Microsoft 365  Mailbox based on this Article: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0816072I can authorize my Mailbox and the diagnostics is saying that the connection is successful...

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NYS by Tera Contributor
  • 387 Views
  • 2 replies
  • 0 helpfuls

Resolved! Values from RITM is not populating properly into the Catalog Task

I  am having custom table and all the values are strings there.i am populating 4 values from the custom table like this  if i select the Source system , the values are populating  based on the source system. (i want to say here , that same record is ...

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suvi1 by Tera Contributor
  • 1086 Views
  • 13 replies
  • 0 helpfuls

Reporting duration time - excluding On Hold time

Dear Team, I would like to request a metrics report that shows the duration of time a task spends assigned to a given assignment group, excluding any time when the status is "On Hold" or "Pending." We can track the state changes in the field history,...

VeraO by Kilo Contributor
  • 549 Views
  • 3 replies
  • 0 helpfuls

Resolved! Azure SSO connection not authenticating subset of users

I have a client who is - due to a merger / acquisition - migrating from their local Azure install to a cloud-based one run by their new owners. We have gone through the Azure SSO config to change Identity Providers, and everything appeared to be work...

Data Filtration - problems using a dynamic data condition

I am having some trouble setting up a dynamic data condition on a Data Filtration record.This Data Filtration record is looking at the sc_req_item table and filters based on the specific catalog item used to generate the record. There is also a data ...

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jMarshal by Mega Sage
  • 764 Views
  • 2 replies
  • 2 helpfuls

Resolved! MS Teams uninstall

I am trying to setup an MS Teams integration into an instance however I get this error message saying: The Microsoft Teams tenant associated with "email address" is currently registered with instance https://<instancename>.service-now.com.If you want...

AdorjanS by Tera Contributor
  • 1470 Views
  • 2 replies
  • 3 helpfuls