Hi there! Our client has integrated Microsoft Teams into their system. Currently, I receive a Virtual Agent notification regarding an approval generated for the approver, but I would like this notification to be sent only through the Virtual Agent on...
After re-creating the index, this number remains at 1.What is this number?
Discovered there was a record created by an integration whereby the sys id is an email - not sure how this is even possible. Has anyone ever come across something like this?
I tried adding comment using Work notes under Note. But still Task validation is failing with "Did you add and post a comment?".
I am creating a business rule that runs when an incident record is created.I want to implement a control that does not run if an incident record is created from another table.I think I can implement this if I can get the URL information when operatin...
I have set up a quick notification, so that when a certain assignment group is assigned, it sends a notification to a 3rd party support system with the ticket information. This is working correctly. Now, I need to make sure that attachments on ticket...
I would like to change the deletion of records in the "sysevent" table from 7 days.This seems to be done using the Table Rotation Group and Auto Flushes functions.If the retention period is extended from 1 week to 35 days, a large amount of data will...
I recreated a text index, and now my existing index has disappeared... Is it possible to restore it?
When searching for published knowledge articles, they may not appear.When searching for a full match, it may not work, and partial matches may appear.I would like to know how the search works and whether the index is managed in the same way.Example: ...
How can I create a report on the certificate table to see their expiry dates as follows-Number of Certificates going to expire in 15 daysNumber of Certificates going to expire in 30 daysNumber of Certificates going to expire in 45 daysExpired Certifi...
Hi Team,I am trying to setup a filter that displays everything between Planned Start Date and Planned End Dates - inclusive. This is so we know what Changes are active for on call work. I figure between Planned Start Date and Planned End Dates is the...
HelloI have a requirement where i configured Hr task with Set Reminder is true, Interval(in days) is 2, When to send(in days) is 2 and reminder template. I need to understand based on what this reminder will trigger. Is it based on due date or task c...
I am an existing SharePoint Developer wanting to expand to ServiceNow but need to pay for the certification myself. I am wanting to use any free materials possible and only pay the minimum cost to get a certification.
We receive a requirement that when a Risk owner is from ATK and created a risk, then a risk user from other site like ATM, ATT, etc is tried to search that risk he/she should not able to view it. Example this risk is for ATK. When a risk user from AT...
The product documentation below contains an explanation of "knowledge_group_member," but I believe this is a description of members of the owning group.I feel that the owning group does not need the "knowledge_group_member" role, so why is it granted...
