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Forum Posts

Change Request default list view changed for only some users.

Some time in the past few days the default view in the list layout for the CHG table was changed and some users were only able to see a few columns(if they were using the default view) without reconfiguring the list for the default view. Is there an ...

Matthew20 by Tera Contributor
  • 642 Views
  • 3 replies
  • 0 helpfuls

Study Tips and Material

Hi, I wanted to ask those who were able to ace the CSA exam, what are some of the best tips and resources that you might recommend?Thanks in advance.

brefcava by Tera Contributor
  • 490 Views
  • 3 replies
  • 1 helpfuls

CMDB Hierarchy filter

 Hi All, I have specific, high-impact CI Classes that are marked as Principal in the CI Class Manager. Can the CMDB Hierarchy filter on the CMDB Dashboard be limited to these classes (or any of my choosing)? According to the section Class view in the...

kknauss by Tera Contributor
  • 536 Views
  • 1 replies
  • 0 helpfuls

Disable standard templates

It states that the standard template cannot be deactivated, can it be disabled or hidden somehow?I'm on the newer version. I have looked at these articles but could not.https://www.servicenow.com/community/developer-forum/disable-standard-knowledge-t...

crowba by Tera Contributor
  • 367 Views
  • 1 replies
  • 0 helpfuls

Expertise Folks kindly help !!!

    Hi everyone, I'm currently self-learning ServiceNow and exploring its features.I've successfully created a task where, upon selecting an Employee Department and Employee Designation, the Hotel Type auto-populates. This part is working as expected...

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Raj_7apr by Tera Contributor
  • 337 Views
  • 2 replies
  • 0 helpfuls

Capstone project

Hi,I would like to ask, is it OK to stay on the instance where I was doing lab exercises to perform the capstone project?The link developer.servicenow.com navigates me to App Engine Studio, and not the homepage.Please help.Thanks.

CsongorB by Kilo Contributor
  • 486 Views
  • 2 replies
  • 3 helpfuls

ServiceNow Component Generator GPT

Dear ServiceNow community, For those working with ServiceNow, here’s a potential game-changer: the ServiceNow Component Generator GPT – designed to streamline your component-building process! Whether it's Business Rules, Client Scripts, UI Policies/A...

Resolved! Flow Designer Custom action - 'lookup record' step

Hi, I have a 'Create Record' step in a custom action that creates a record in the required table.  My next step is a script and I want to use the sysid of the created record in the script but is does not appear to work when I do var sysid = inputs.fd...

CCZMAX1 by Mega Sage
  • 798 Views
  • 2 replies
  • 2 helpfuls

Exclude local service accounts from cloning

Hello Everyone, we have few service accounts on our non-prod instances and need them retained after clone. Also need to retain non-prod pwds for few users including sys_adminplease advise how to achieve this. TIA

CV1 by Tera Contributor
  • 280 Views
  • 1 replies
  • 0 helpfuls

New to the Platform

Are there any trainings that anyone could recommend for me to start with since I am new to using ServiceNow in the admin role?

omarainirio by Tera Contributor
  • 619 Views
  • 4 replies
  • 1 helpfuls