Resolved! Service Catalog: Include "Description tab" to the Incident Summary
Hello,Is it possible to add a tab to the incident summary page that brings in the description of what was reported by the user?
Forum Posts
Decision State
Looking for recommendations on how your organization utilizes the Decision State to align with the Decision Status. Any verbiage or definitions that you can provide would be helpful.To provide context: we are maturing our process and have come across...
Resolved! Webassessor Email Not Link
I linked my email with Webassessor in Now Learning, but I haven't received a confirmation email. My email still isn't linked, and it's been nearly 40 hours. Can someone help with this?
Resolved! Variable info is displayed incorrectly in approval notification for record producer in scoped app
Hello All , There is a requirement to display Variable Information in Approval Notifications for a Record Producer submitted in a Scoped Application, so for that we are using this email script somehow it is working , But variable details are showin...
Resolved! Order Guide usage as a wizard
Hello All, We have a situation where we have multiple catalog items and users are getting confused as to what to select. One of the possible solutions I came up with is to use an order guide to ask questions to "Guide" them to the right catalog...
Resolved! Is there any tool which ServiceNow supports bulk data import/export/delete or querying data
Is there any tool which ServiceNow supports for bulk data import/export/delete or querying data from any table or any metadata that can help make data operations quicker and smoother?
The role for Integration with Microsoft Defender for Cloud Apps
Hi all, Has anyone integrated your ServiceNow instance with Microsoft Defender for Cloud Apps? Can you share your experience, specifically needed roles. in the Microsoft site, they required the admin role for the OAuth.
Resolved! I need a System Admin module support contact
Does anyone know how I can follow along with the modules in Yokohama, that are being walked through in the system admin training mods? I'd like to follow along in the system in perhaps a test or dev environment to help immerse myself in the training....
How come that a field in catalog client script is setmandatory false, gets true in a RITM/task
I wanted to know the reasons why a field at the client site is not mandatory anymore, (has a none), because of another field (single line text) has a value. But at the ritm/task is mandatory again althought the other field is still filled with a str...
Resolved! How to hide a variable in MRVS for a specific catalog item only
I want to Hide a Variable (state_name) which exists in a Multi row Variable set for a specific catalog item. I've tried set display, setvisible by writing a onload and ui policy scripts. but it wo'nt worked. Any one have any idea to hide variable in ...
Agent - Create Asset bug?
Has anyone run into this bug of sorts with the Agent app? I go to create an asset and the screen in this screenshot comes up: If I fill in these fields, nothing happens. I can then go to the list view within this feature, and go to create an asset wh...
Resolved! workflow - not reading variable with user list
Hello,I created a workflow that needs to check all user on my user list and update a table.It works when i have a single user selected, but when i have more than one user it only runs the first user.How can i fix my workflow to see all the user liste...
Resolved! which path to follow?
Hello friends,Recently passed Servicenow Certified System administrator Exam. I confused on which path or course to study further.Want to stay in administration line. Please suggest me what course to delve into to equip me better and get a job. Than...
Is there any dimension of ServiceNow available that can help me support my Sales Team
Is there any dimension of ServiceNow available that can help me support my Sales Team in ways such as-- Onboard companies and contacts to any standard ServiceNow tables available with manually created by the sales team as well as integrated with any ...
ServiceNow System Administrator
I'm starting my ServiceNow System Administrator journey and looking for some advice. I have a background in IT systems administration and cloud infrastructure, but I'm new to ServiceNow.What beginner-friendly resources would you recommend to get hand...