Determining the usage of a report or dashboard

[Christopher Sik]

I am reviewing reports and dashboards that were created by users that are no longer active. My initial thought was to purge these items. But then I considered the fact that other users may still be using them, even though they did not create them.

Is there a way to see how often reports are run and who runs them?

Is there a way to see who visits a dashboard and what they do during their visit?

I was thinking maybe some analysis of the Transaction logs could help. But I didn't see a way to group/filter transactions by report or dashboard.

Thanks for your help!

[Sam Earl]

Hi Christopher,

You should be able to use the Report Stats table (Report Statistics in the module navigator, report_stats) to see when a report has last been run, how many times it's been run, etc... It does, however, stop short of showing who ran the report.

I'm not aware of anything for dashboard statistics, other than high level numbers from the User Experience Analytics which will show you page visits (how often each dashboard is visited).

Thanks,

Sam

[Anil Lande]

Hi,

you can find the Reports stats in below table:

[AndersBGS · Accepted solution]

Hi @Christopher Sik ,

Create a report based on the report_stats table. This will give you below overview:

If you also would like to see the utilization of dashboards, I would suggest you to follow the solution created by Adam stout: https://www.servicenow.com/community/performance-analytics-blog/tracking-and-reporting-on-dashboard-...

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders 

[Christopher Sik]

Thanks Gentlemen ( @AndersBGS @Anil Lande @Sam Earl ) for the quick response to my questions. Your solutions will definitely address my need. Cheers! 🙂