How to Disable All Notifications after Full Clone to Dev Instance

[Renee-17]

We performed a full clone to our Dev Instance.  I'd like to know what our options are for disabling Notifications for all users.  I know an individual user can make a change from their Preferences, but I want to perform either (1) an instance wide shutdown of Notifications or (2) Restrict a Select Set of Users from sending Notifications.

1. Is there a system parameter that can be set?
2. I saw a post regarding changing the Notification field in sys_user.  I want to confirm that if the Notification field is set to Disable for a user, then this Disables Notifications/Emails to that user.

Thanks in advance for any insight you can shed on this topic.

[Jaspal Singh · Accepted solution]

Hi Renee,

Once cloned ServiceNow will get the system properties for sending mail disabled automatically for the target instance.

1. Is there a system parameter that can be set? -- Yes
2. I saw a post regarding changing the Notification field in sys_user.  I want to confirm that if the Notification field is set to Disable for a user, then this Disables Notifications/Emails to that user. -- That's correct. You can perform this action as bulk update.

[Dr Atul G- LNG · Accepted solution]

Yes

So if you did not perform any action on the user table, and you want to keep all your notification should go out, then put a single email address in the 2nd box.

[Jaspal Singh · Accepted solution]

Hi Renee,

Once cloned ServiceNow will get the system properties for sending mail disabled automatically for the target instance.

1. Is there a system parameter that can be set? -- Yes
2. I saw a post regarding changing the Notification field in sys_user.  I want to confirm that if the Notification field is set to Disable for a user, then this Disables Notifications/Emails to that user. -- That's correct. You can perform this action as bulk update.