When I insert first response template message , if I choose second response template message the first one should remove dynamically and insert the second When a response template message is modified, the previously selected response template will...
How can I copy, not move, favorites/bookmarks from one user to another? Exporting an XML, altering the user, then importing an XML from the 'sys_ui_bookmark' list successfully loads the favorites/bookmarks for the new user. However, it also removes t...
I have created a variable set. which contains the question summary and short description. I created a catalogue and used this variable set in it. Now when i create a request from /esc portal the RITM's short description is not populated form summary....
We're having an issue with incident assignment in a domain separated instance. Maybe you can help. We have 2 domains, say C and M. C is a customer domain, and M is an MSP domain, providing support to C. M contains C so that it can see everything. C u...
Hello all, I have two options to take the ServiceNow Admin Fundamentals On-Demand Course. One is called exactly that, and the other has the suffix (Xanadu) on it. The first one is over 18 hours long, while the other one is 12 hours long.Is there any ...
Hi Administrator Team, I kindly need to use some of your expert knowledge here. I set-up my SAML configuration. During Test Connection, I received this error: Is this something that I should check from the Microsoft side? Thanks!
Security by design dashboard data is not visible after the UX component update on production.I have checked on ACL.They do have access to the Tables and data.What will be the root cause?Can anyone help me to resolve this issue.Thanks.
Need help in creating trending report showing incidents resolved by two countries users like IND vs USA. It should be on month to month basis in graphical format
Hello everyone, I'm working on incorporating a Checklist component into several customer workspaces, as there's a growing demand for this feature. Specifically, our customers are looking for functionality that allows end-users to create and edit thei...
Hi How to add filter condition for OOTB report in ui builderThanks
Hi everyone,As a beginner in ServiceNow administration, I’ve gone through the foundational courses, ServiceNow is huge, and I’m sure there are hidden gems that aren’t covered in beginner courses.What are some underrated features or tools that made yo...
do yo have you had problems with the performance of bulk uploads?
Both are great products, but if you were only allowed to deploy one or the other, which one would you choose and why?
Hello, I am currently testing MFA Authentication in our Dev environment. I have successfully enabled MFA and it is working as intended. However, I have two questions that I'm hoping the community can assist me with. 1) We have a break glass account t...
We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collec...