My user table is a hot mess right now and there are duplicates lying around. If you are curious to read my investigate thesis, I have attached a PDF doc herewith, to understand where I am coming from, but my basic question is the one in the subject a...
What does it mean when the "last login" and the "last login time" on User table is blank? Are these users save to be marked as inactive?
Hello, I have to create many reports and list view for items (e.g. risks, controls, incidents etc) for certain filter conditions, e.g. over 40 number of entities. Instead of manually each time type in the over 40 entity names, how can I re-use the ...
Hi everyone,I'm new to ServiceNow and I've been assigned my first task to integrate one PDI with another. I'm excited to get started! Please guide me through the process.
There are a number of ways of doing this and you forget where to do this every time you are asked to check it You can find it under Application Usage Overview > Primary DB size (MB), but by far the quickest and easiest method is: ua_instance_state....
Hey all, I am a sys admin on my company's VMware and Infrastructure team (I do not manage our ServiceNow instance at all, I'm just an end user). I need to write some scripts for VMware automation that reads data from ServiceNow requests. VMware h...
How can I list out all users with backend access to our instance, not just the Service Portal? I can run a report for specific roles such as ITIL or Admin, but there are many more roles that allow backend access, even if it's just read/view access.
Hello Community, Is there a way to reopen a case once it has been cancelled?
Hello, I had started this on demand course ServiceNow Administration Fundamentals On Demand, some time ago but now it seems that is retired. This means that I need to restart it again? thank you
Hi, I receive a requirement that when the RITM is approved, it will create a story.This is the workflow of the catalog item and I am planning to add run script to create story.Is this possible? Anyone can help with the script?
Can anyone advise on the domain service-nw.com? Is this related to/used by ServiceNow in any way? Looking at the domain registrar information I can see that this is quite an old registration (2018) and does not have similarities to the genuine serv...
I hope you're all doing well. I'm reaching out today because I have a significant challenge ahead of me - the CSA exam. As many of you may already know, this exam is no piece of cake, and I want to be thoroughly prepared to give it my best shot.That'...
How can a report be generated to show all the users who viewed a specific record within our instance? Even if they didn't add notes, or altered the record (which would add to the activity), how can I build a list of any user who simply looked at the ...
Hello all, I have a requirement, in a list view, I want to make a field (u_enable) editable to only one Assignment group, On the form view, I have written a UI policy to show the 'Enable' field and make it mandatory, if the Assignment Group is some a...
Hi, A few weeks ago we implemented Live Chat in our test environment and then tested it with a service desk agent. It was working as expected. They have started some more testing but they are no longer receiving notifications of a new chat. The chat ...
