I want to use the business rules for the incident record creation trigger to save the contents of the incident record form as a PDF file in another table.I thought I could use the context menu function to export to PDF file, but it was downloaded as ...
Our licensing allows for unlimited approver_users. We're running into a situation where anyone in the company could potentially be asked to approve something. These users aren't in a preexisting group that we could just add the approver role to. I'm ...
Hello,I have a request to be able to provide read only access to the Workflow Editor. I have created a "workflow_viewer" role and added ACLs to the wf_workflow and wf_workflow_activity tables, but the user is not able to get into the Workflow Editor ...
Hi all, I've set up a playbook for a portal catalog item as requested by a client, but the link it creates is long. Any tips on shortening it, or where I can find where it's generated from? Kind regards,
Hi,Looking for advise.Our Test instance is on Xanadu as we are also already doing testings before we upgrade our Production instance (currently in Vancouver) to Xanadu.However, we encountered this issue when importing the update set from Test to Pro...
We need to implement three use cases pertaining to agreements.Case # 1:RITM has 2 tasks, which run in parallel (no dependencies)Task # 1 = OLA is set to 3 daysTask # 2 = OLA is set to 2 daysRITM = SLA is set to 3 days to set the user expectation Case...
THIS IS AN ARTICLE NOT A QUESTION Hi All, In last few days I encountered multiple questions where people want to know whom they should contact from ServiceNow for different purposes ex:- Now Learning Related issues/ Community Related Issues/ Partner ...
I want a popup to appear when I drag and drop an attachment onto a record. I can operate the attachment screen on the UI page, but which record should I customize when attaching by drag and drop?When attaching a file by drag and drop, I want to displ...
I attached a file to a recordbut for some reason it wasn't displayed.When I checked the attachment table I found that a record had been created with the "Name", "Content Type", "Table Name" and "Size (bytes)" fields left blank (Null).The "Table Sysid...
Hi everyone,This is my first ever clone and upgrade, and I am the sole person managing ServiceNow at my company. The previous admin left about 7 months ago, and I started 3 months ago, so I am still learning our ServiceNow setup. Exclusion List: It r...
Hi, does anyone know if it's possible to send attachments submitted with a catalog item to an email address using an action in Flow Designer? The 'Send Email' action doesn't seem to let me attach the files I retrieved with 'Get Attachments on Record....
How to change the settings in ServiceNow to attach to the incident and request (in the work note) only the link to the KB article, and not the entire content of the article? Any help/advise will be highly appreciated.
Hi everyone,I’m looking to enroll in the ServiceNow Administration Fundamentals On-Demand course, but I’ve encountered some confusion regarding the pricing. When I tried to purchase the course, it shows a total of $615, while the official website lis...
Hello,I am having requirement , where i need to provide a link as related link in UI action, onClick the related link should open in new window PopUp way on project form.need help on this, Thanks in advance
Hello everyone,I am currently in the Servicenow Administration Fundamentals self-study course.It is about the task - Explore data structureHere I am supposed to go to :All>System Definition>TablesIn the HR Case in the “Related links” I have to look a...
