How to integrate MS teams and ServiceNow virtual chatbot?

[Aniket Chavan]

Hi @akanshashori18 ,

Please use the steps outlined below in the ServiceNow article. Alternatively, you can refer to the video for a clearer understanding. If you encounter any issues with MS Teams access or admin permissions, the article provides information on that aspect too. Feel free to try it out in your PDI if needed.

• Configure Virtual Agent access in Microsoft Teams using ServiceNow Messaging Apps Integration
• ServiceNow Virtual Agent Integration with Microsoft Teams - DEMO
• Virtual Agent Integration with MS Teams
  
  

Also further if you want to enable employee center portal in MS teams or any portal you can refer the below links:

• Installing ITSM/HRSD integrations for Microsoft Teams
• Enable service portal in MS Teams part 1 | create azure app | MS Teams Integration | ServiceNow
• Enable service portal in MS Teams part 2 | MS Teams Integration | ServiceNow Virtual Agent

Let me know your views on this and Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks,

Aniket

[ersureshbe]

Hi, Pls refer below link.

https://www.servicenow.com/community/virtual-agent-nlu-articles/step-by-step-servicenow-integration-...

But we have 2 options

1. Use direct OOB plugin to integrate MS Teams with Now Virtual Agent

2. Plugin for Teams Integrations with less support of VA.

Both are little different. I suggest to go first option. The 2nd option you cant utilise complete VA functionalities.