What does "Unique terms" in a text index mean?
I would like to know the meaning of the numbers set in "Unique terms[unique_terms]" of a text index record.Are the numbers displayed here the words registered in the text index?Where can I check this?
Forum Posts
About AI Search Index
I am researching AI search indexes.Is this different from the text indexes that are created for each table?
Delete and Repeat Configuration Process for SAML - XML file
Hi Experts, I was trying-out SAML configurations and I saved it.I pasted my XML code, and no errors received, and I able to save.I come back to my codes; however, I realized I didn't copy and paste my codes correctly earlier (skipped a few lines). T...
On-Call Schedule Email Notifications
I hope this is the right group for this question and I hope this makes sense. We have a few on-call schedules where the escalation levels have our directors/sr. directors in the higher levels (escalated after 45+ minutes) and we have intentionally re...
How to reset the password for multiple users in ServiceNow?
How to reset the password for multiple users in ServiceNow?Need to reset the password for 50 users at a time
SMTP Setup in ServiceNow - Cannot Connect to SMTP Server (Authentication Unsuccessful)
Hello Experts, I received this error when setting up SMTP email (We want to use custom domain, not the default one, hence why we set up a new one). Hope the screenshot clarifies: Is it because we do not have App Password? Follow up question is, if we...
RBAC
How do you configure role-based access control (RBAC) in ServiceNow to ensure that only specific user groups can view or modify certain incident records?
Resolved! Add HTML link to Incident ID for exported report
HiI have created some incident reports which are scheduled to export. Once the data is exported in to CSV or Excel it loses any HTML hyperlinks. I would like to have a field for each incident that retains an HTML link to the ticket as it appears in S...
Resolved! Show related incidents button
We received an issue that some ITIL users when they clicked the 'Show Related Incidents' icons does not pop-up any window on some users. While others when they clicked the 'Show Related Incidents' icons it will pop-up a window to show related incide...
Empty JSON String - POST API
Hi , While doing test load on the Data Source , I am getting the below error and Data Source type ; Custom Load by Script .and error is in OOB Script Include : JSON . Thanks
The Role of Automation and AI in IT Service Management within ServiceNow
How can leveraging automation and AI-driven workflows in ServiceNow enhance IT service management while maintaining governance, security, and compliance?
License Inquiry: Setting "Requested For" in Incident Record Producer (Creating Incident on Behalf of
I want to add a feature to the Incident Record Producer that lets users create incidents on behalf of others. Specifically, the "Reported By" field on the UI will default to the user who submits the incident, while the "Requested For" field will be m...
[IntegrationHub] GitLab Spoke configuration without usage if gitlab.com (private cloud instead)
Hello. This documentation www.servicenow.com/docs/bundle/washingtondc-integrate-applications/page/administer/integrationhub-store-spokes/task/setup-gitlab-spoke.html recommends to: Create an account with GitLab at https://gitlab.com/users/sign_inIs i...
Resolved! How to remove the message "Your expected wait time is about X minutes" in the Virtual Agent
Good day! How can we remove the highlighted message below?Thank you!
Resolved! Skill set required for serviceNow Administrator and must have SNow Certifications for Admin
What skill set is required for a Servicenow admin ? And how to plan the skills? Kindly share in depth so as to help me and others looking for the same answer. If possible, the SNow admins please share your individual process you followed for the same...
