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06-14-2023 07:29 AM
Hello,
The manager of our HelpDesk used our Dev instance make some major changes to the KB. These changes include Knowledge Blocks that I activated in Dev. After I activate Knowledge Blocks in Prod, what is the cleanest way to move the KB articles (including images) from Dev to Production?
Or is it not recommended to move a KB between instances?
thank you,
M
Solved! Go to Solution.
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06-14-2023 08:07 AM
Hi @User175049 ,
Use a Export set:
1.- Go to System Export Sets -> Create Export Set
2.- First you need to export your kb_knowladge_base and then your articles, kb_knowledge.
3.- You need to select your Mid server user and the path of your production instance.
4.- Then just need to create a import set in your target instance.
You need to consider that some reference field can be modifiies if the sys_id isno't the same in both instances. Exist diferent form, just need to considerer which one ajust to your necessities. For more information read those articles:
Importing data using import sets
Hope that help you
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06-14-2023 08:07 AM
Hi @User175049 ,
Use a Export set:
1.- Go to System Export Sets -> Create Export Set
2.- First you need to export your kb_knowladge_base and then your articles, kb_knowledge.
3.- You need to select your Mid server user and the path of your production instance.
4.- Then just need to create a import set in your target instance.
You need to consider that some reference field can be modifiies if the sys_id isno't the same in both instances. Exist diferent form, just need to considerer which one ajust to your necessities. For more information read those articles:
Importing data using import sets
Hope that help you
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06-15-2023 05:49 AM
Hi,
I think this article will be of help as it guides you to avoid creating duplicates 🙂
Duplicate knowledge article numbers (servicenow.com)
CSA - CIS PA

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06-15-2023 02:07 PM
Thank you!