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Unable to clone

I cannot clone target and receiving the following error.Which URL shall use as target URL?I am using the one attached and received via email but getting an error  

vincenzogri by Tera Contributor
  • 445 Views
  • 4 replies
  • 1 helpfuls

Create Case Greyed out for HR Agent Workspace

Hello, We have an issue where the option to create a HR Case is greyed out when selecting the service Payroll Query in Agent Workspace selecting other services the create case button is not greyed out. It works fine in Standard UI for Payroll Query s...

misolarz by Tera Expert
  • 381 Views
  • 1 replies
  • 0 helpfuls

[Data Table from Instance Definit]About controlling filters

Customized the Data Table from Instance Definition widget to add filters and keyword search. Filter settings are the same as the platform.  I'm looking for an implementation of â‘ â‘¡. â‘  I want to hide the button in the red circle in the image below  (2)...

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bonsai by Mega Sage
  • 265 Views
  • 1 replies
  • 0 helpfuls

Survey - Issue with Trigger Condition User Field

Our organization uses the CSM module and aims to send a survey after closing a case. I configured the "Opened By" field for the user, and the survey triggers once the case is closed.However, the requirement is for the case's contact person to receive...

matazl by Kilo Contributor
  • 233 Views
  • 1 replies
  • 0 helpfuls

Resolved! Software Models

Hi Team, Do you have any suggestions on how best to clean Software Models (installed in Computers) in SAM Pro?

csalvo by Giga Contributor
  • 1732 Views
  • 5 replies
  • 4 helpfuls

Resolved! Securing inbound call center

Hi SNOW community, We are in the process of migrating to SNOW portal. In between this we came across a scenario to ascertain ways to secure our inbound call center. Meaning if an external caller directly calls to the IT helpdesk - what are the ways t...

Parinita0009 by Tera Contributor
  • 1140 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to change default score in Survey

When user click the Click here to take the survey.The user will be redirected to the survey. Currently the selected default rate is 1.How to change it to 5? 

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Merza Lyn by Mega Guru
  • 534 Views
  • 6 replies
  • 2 helpfuls

Resolved! Insert a field from another table to another table

Is it possible to add a column field from another table to another table? I mean different table.Like this dictionary entry from Change Task [change_task table], I want to add it to Change Request [change_request].How can I add it to Change Request [...

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Vengeful by Mega Sage
  • 5003 Views
  • 7 replies
  • 5 helpfuls

Primary Email Mismatch

Hello!  It has been discovered that there is an email address mismatch between sys_user email and cmn_notif_device email_address for some of our users.  If we manually update an email address within the sys_user table, the business rule 'Update Email...

LiamO by Tera Contributor
  • 448 Views
  • 6 replies
  • 0 helpfuls