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Restricted itil role

Requirements:Callers/Requestors can view and update their ticket State as if they are itil users. Either in SOW or platform view. No other access should be granted. Steps taken:- Created iti_restricted role.- Compared permissions from itil and added ...

Menalik by Tera Contributor
  • 815 Views
  • 8 replies
  • 0 helpfuls

HR cases in portal search results

Hi experts,we have created AI search source to display HR Case on the portal search results.We also configured AI search result action to navigate to our ticket page but still cases are opening in Native UI.How can we fix this issue. TIA

si21 by Tera Guru
  • 364 Views
  • 1 replies
  • 0 helpfuls

Resolved! Help removing an email with PHI from incident activity

Does anyone have any advice on how to remove an email received from the activity notes in ServiceNow? A user replied to an email and we need help to find the record in Servicenow to remove it because it contains phi. We can find the record in the his...

Gemma4 by Mega Sage
  • 658 Views
  • 3 replies
  • 3 helpfuls

Not receiving the incident table records into Mulesoft

I am trying to retrieve the on new records using the ServiceNow connectors in the MuleSoft.I provided the SOAP and itil access to the users but still when I created the records I am not receiving the records, can you please help me 

YashwnathK by Tera Contributor
  • 516 Views
  • 5 replies
  • 0 helpfuls

SPM Fields

Greetings, I am searching for a dictionary or database of all the fields ServiceNow uses on the SPM side. Any help on where I can find this. The level of detail isn't so essential as me just getting a tangible set of fields. Thank you.

OlubunmiJ by Tera Contributor
  • 357 Views
  • 2 replies
  • 0 helpfuls

Form Decommissioning

I'm decommissioning a form and have to delete all related items such as REST Messages, script includes, flows etc.Is there a way to check if a script include used by this form is being used by other forms as well?Thanks. 

natchen by Tera Contributor
  • 202 Views
  • 1 replies
  • 0 helpfuls

Bulk Change Requests

Hi - We have teams that are required to open a large amount of Change Requests on a daily basis. They are similar in nature in terms of start time and affected CI, just the impacted CIs (servers) change. So one Application could have 200 servers, the...

DanielOG by Tera Contributor
  • 1056 Views
  • 5 replies
  • 0 helpfuls

Resolved! Reports - Notify_Call

Hello All, I am trying to create a Report from Notify Call which has all below fields.Is there a way we can create a report that contains the call made for the incident along with the IIncident #, Priority, Short Description , Assignment Group , Date...

ratnasekhar by Tera Contributor
  • 702 Views
  • 3 replies
  • 0 helpfuls