Hi We are looking at using AWA for our HR cases so Agents are only assigned cases when not Offline. Testing is going well on this. However, my question is, can a manager mark an Agent as Available when the Agent has forgotten to do so? Thanks
Step 1. Navigate to all> HHD > Incidents and InquiriesWhen searching for HHD under the all menu it is not returning any results! Seems like I might've missed a step in a previous lab! Or something has not saved.Any suggestions?
Hello SysAdmin Forum, First time ServiceNow user here, so apologies if this is covered in some University modules I haven't seen yet. I've got a new Personal Developer Instance that I'm doing some lab exercises in, and was wondering what is best prac...
What are the different Notification methods that can be used to alert users when events that concern them have occurred? (Choose three.)Meeting InvitationEmailMessengerBrowser Pop upsSMS
Hi everyone,I'm currently migrating a catalog item workflow to Flow Designer and need some guidance on the best way to implement a "rollback to fulfillment" scenario.Here’s the use case:After task completion, the RITM is marked as resolved.A user acc...
During the upgrade, the following flows were pending and did not complete.Does this occur every time I upgrade?Also, is it okay to cancel these flows?・Critical Update Instruction Flow・SC Best Practice Flow・critical_update_end_of_support_glideencrypte...
I currently have an order guide that have RITMs using both Workflow Editor and Flow Designer and I'm struggling to find a way to close it off when all RITMS are 'closed complete' I have been reading KB0696058 which states the following: IssueThe requ...
Hello Everyone, What's the best way one can get involved with A career in Serrvice NOW after taking the CSA and passing? Currently I work as a systems anlyst for one of the applications my organization uses but my organization uses SNOW for their IT ...
I have a catalog item that has a reference variable to sys_user table. So within the RITM, it provides the user name. However, we have an API call needed that needs the unique User ID instead of the user name. Managers submitting these tickets don't ...
I've been focusing on the CIS courses, but during my implementations, I feel that there are a bunch of platform features that I am not as familiar with as I could be. I think taking this course will help. I just wanted to get your opinions as well. T...
Hi AllEvery morning at 6:30~am *something* is changing all our user records email addresses to lower case. I can't find what is causing it. The full LDAP import runs at 01:45 (you can see that in the log above), and that is setting the email correct...
Hello Community, I need help configuring the dictionary entry for the 'caller_phone_number' field on the IMS record. Please review the information below and let me know if you have any questions. I want to set the field's default value to "North Amer...
hi guys! Our company is cost cutting budget and we are looking on how we can reduce our license fee in ServiceNow?We are being charge for each ACTIVE users with SNC internal role. The SNC role allows the user to access the portal so they can submit i...
Hi All, When the email body reaches the maximum size, the email was not sent out with the error message as "552 5.3.4 message size exceeds fixed maximum message size". So is there a way to add a popup about the size limit of email content when it exc...
