Moving KB between instances

[User175049]

Hello,

The manager of our HelpDesk used our Dev instance make some major changes to the KB.  These changes include Knowledge Blocks that I activated in Dev.  After I activate Knowledge Blocks in Prod, what is the cleanest way to move the KB articles (including images) from Dev to Production?  

Or is it not recommended to move a KB between instances? 

thank you,

M

[Marco0o1 · Accepted solution]

Hi @User175049 ,

Use a Export set:

1.- Go to System Export Sets ->  Create Export Set 

2.- First you need to export your kb_knowladge_base and then your articles, kb_knowledge.

3.- You need to select your Mid server user and the path of your production instance.

4.- Then just need to create a import set in your target instance.

You need to consider that some reference field can be modifiies if the sys_id isno't the same in both instances. Exist diferent form, just need to considerer which one ajust to your necessities. For more information read those articles:

Create an export set 

Importing data using import sets 

Hope that help you

[Paula Alejandra]

Hi,

I think this article will be of help as it guides you to avoid creating duplicates 🙂

Duplicate knowledge article numbers (servicenow.com)

[User175049]

Thank you!