Need Guidance

[NehalC]

Hi My name is Nehal Chavda. So blessed to have community like this.  As a ServiceNow RiseUp Alumni with experience in UX Research & Design and Gen AI (Now Assist), I’m currently exploring the best career path where I can truly grow and make an impact.

At the same time, I’m a busy mom with a big family, so finding a role that offers growth, flexibility, and stability is very important to me.

I’m curious to learn from this amazing community:

1. What roles or career paths would you recommend for someone with my background?
2.Where should I focus to find the right opportunities—ServiceNow, UX, Business Analysis, or AI-focused roles?
3.Any advice on balancing career growth with family life? Thank you so much in advance! 

[Dr Atul G- LNG]

Hi @NehalC 

I’m a ServiceNow trainer and happy to share my thoughts with anyone beginning their ServiceNow journey.

ServiceNow is growing rapidly in both breadth and depth. The best way to start is by earning the CSA (Certified System Administrator) certification, which builds a solid foundation in platform fundamentals, terminology, and core modules. Once you gain hands-on experience through CSA, you can decide your next learning path.

Employers value professionals with multi-module expertise, so after completing CSA, consider exploring areas like ITSM, GRC, HRSD, CSM, or SecOps to broaden your portfolio.

Currently, the training is free, which is a great opportunity — though the real challenge lies in gaining hands-on experience. To overcome this, spend at least 1–2 hours a day engaging with the ServiceNow Community — read discussions, answer questions, and share your insights to strengthen your understanding and confidence.

If your goal is to become a developer, focus on building scripting skills using resources available on developer.servicenow.com. Regular practice will enhance your technical expertise.

Start with the CSA and then choose your direction based on your interests — whether as an Admin, Developer, Business Analyst, Change Manager, or Project Manager. A strong foundation will give you the flexibility to explore any of these paths.

Welcome to this vibrant community space where you can connect, collaborate, and grow. Share your ideas, seek guidance, and contribute to collective learning.

To take the next step, register on Now Learning and begin your ServiceNow learning journey today.

Useful resources:

• ServiceNow Developer Program

• Now Learning

• ServiceNow Dev Program – YouTube

• ServiceNow Community – YouTube

• NOW Support – YouTube

You can also follow me on my YouTube channel for free learning resources and practical ServiceNow guidance.

[GlideFather]

Hi and welcome to the Community @NehalC,

And thank you for sharing your story. It is always inspiring to see people who manage both career growth and family life. Wishing you a lot of success on your journey.

Regarding your questions, it is honestly not easy to give one clear recommendation. Career paths in the ServiceNow ecosystem can vary depending on your past experience, industry background and what kind of role you personally aim to become. 

What was your previous experience and role? Do you prefer rather functional, technical, UX or business roles?

There is no single “best” answer that fits everyone.

I would also recommend checking the official ServiceNow learning resources and career journeys as seen below. ServiceNow provides well-defined paths that can help you explore roles and see what skills, trainings or exams are needed for each one.

Let me share these resources with you:

        Now Assist 

See [GF#8] Getting started with Now Assist

        ServiceNow University 

• Get Started with ServiceNow University
• Learn about ServiceNow and earn badges, points, certificates, and improve your rank.
• Most courses are free, only a few are paid.
• Start with the "Welcome to ServiceNow " training, it's fun and gives you your first certificate!
• The Certified System Administrator (CSA) certificate is a good start, it's useful for almost any ServiceNow role.
• Trainings at the SN University provide temporary lab instances with pre-installed plugins and apps.

      ServiceNow Career Journeys & ServiceNow Career Paths 

• Pick a ServiceNow Career Path that matches your interests.
• We’ll help you start at the right level based on your skills.
• A ServiceNow Credential gives you industry recognition.
• It proves your investment and boosts your professional value.

        Learning Plans at the Developer Portal 

• Request your Personal Developer Instance (PDI), your own ServiceNow sandbox to practice safely.
• You can try almost everything for free (except a few advanced features like AI).
• Explore guides, tutorials, blogs, and documentation to learn more.
• Short and self-paced modules.
• Best practices, references, 

Good luck! 🤞💪

[Dinesh_Now]

Hello @NehalC 

Hello @ZulqarnainK 

Hello .

If you're ready to take the next step in your professional journey within domains like Administration, Development, Business Analysis, or Project Management, consider registering on Now Learning to embark on this enriching experience.

For building strong foundation, I will suggest to starts with

1. Welcome To Servicenow

2. ServiceNow Administration Fundamentals (Xanadu)

Few good resources:

https://developer.servicenow.com/dev.do#!/learn 
https://nowlearning.servicenow.com/lxp/en/pages/servicenow 
https://www.youtube.com/@ServiceNowDevProgram 
https://www.youtube.com/@ServiceNowCommunity 
https://www.youtube.com/@NOWsupport 

All these are available on Now Learning (learning.servicenow.com), highly recommend starting there for free/on-demand options.

These guides also explain the certification framework and ITSM certification path:

Understanding The ServiceNow Certification Framework
ServiceNow ITSM Certification Guide: From Fundamentals to Expertise

i started to learn from Dr Atul G, on my YouTube channel and others source as well , and slowly slowly becoming master, there are more source are channel depend on ur understanding .

https://www.youtube.com/@LearnNGrowTogetherwithAtulG

Group) 

You may refer below post too for your question , its similar post.

https://www.servicenow.com/community/sysadmin-forum/greetings/m-p/3503364/page/1

FYI- Story from my--

A few months ago, I was completely new to ServiceNow. I didn’t know where to start or how the platform worked. Everything looked confusing at first, and I felt like learning it would take a very long time.

While searching on YouTube for some guidance, I came across Sir’s channel. That’s where my ServiceNow learning journey actually started. His way of explaining concepts in a simple and practical manner made things much easier to understand. Step by step, I started learning the basics, practicing in my own instance, and gradually building confidence.

Over the months, I realised how much I had grown. From not knowing anything about ServiceNow, I can now say that I’m no longer a beginner. There is still a lot to learn, but the foundation has become strong.

My small suggestion to anyone who is starting with ServiceNow: try learning from Atul Sir’s channel. Stay consistent, practice regularly, and keep exploring the platform. If you keep learning with dedication, I’m sure you’ll soon become confident and move towards becoming an expert.

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