TOKYO: Is it possible to hide the 'Workspaces' menu for all users on Tokyo?

[MichaelCreatura]

Hi All,

Quick question, would it be possible to hide the below 'Workspaces' menu tab for all users on Tokyo, somehow?

In theory, the following article suggests it should be but presumably there is a protection policy making it read-only as I am unable to alter with elevated admin credentials. 

https://docs.servicenow.com/bundle/tokyo-platform-user-interface/page/administer/navigation-and-ui/t...

Any suggestions greatly appreciated! 

Thanks in advance! 

[maroon_byte · Accepted solution]

If all menu items under Workspaces are deleted, Workspace will disappear.

So, try:

1. Open sys_ux_experience_category.list (Experience Categories)
2. Open Workspace experience category
3. Click on one UX Application in UX Application Category M2Ms related list
4. Change application by clicking 'here'
5. Select Workspace checkbox from UX Application Category M2Ms related list
6. From 'Action on selected rows', delete it
7. Repeat for other categories

Regards,

Sharad

[Musab Rasheed]

Ok got it, What I did was is in my PDI hence worked but in my customer instance it is tricky one so looks like it needs 'maint' role to make changes but what you can do is make sure you have 'security_admin' role and you disable below ACLs then deactivate workspace option then reactivate all below ACLs, that should fix issue

https://instance/sys_security_acl_list.do?sysparm_query=nameSTARTSWITHsys_polaris_menu_config&syspar...

[MichaelCreatura]

Hi Musab, okay so with the security_admin role and disabling the ACLs it makes the records editable but then I face this error so I am unable to save. I can't even add some of the hidden roles. 

[Annmol Perayil]

There is a Business rule on that table which does this 'Avoid duplicate menu configuration'. Disable it and update the record 🙂 Not sure why the Br is set to run for Update!! I actually controlled it by updating the role rather than deactivating it completely, so that admins won't forget that this is there to use later on. To update the roles you, you need to update the ACL which allows only 'maint' user to update the records on the table, add 'admin' role to it. You can revert all these changes once done.

[Dr Atul G- LNG]

Even though i am not a developer,  found something :

Mark Helpful if solve the purpose.

Try in ACL:

https://instanceid.service-now.com/now/nav/ui/classic/params/target/sys_security_acl_list.do%3Fsyspa...

[Dr Atul G- LNG]

Yes, it is OOTB available. Go to sys_polaris_menu_config table and make it menu true or false.