Update Additional comments on the incident

Lucky1
Tera Guru

Hello all,

 

I am trying to update Additional comments on an incident from Test to Test 123.

I changed in sys_journal_field table and sys_audit table, but invain.

 

Can someone help me how can I achieve this?

 

 

Regards,

Lucky

1 ACCEPTED SOLUTION

SN_Learn
Kilo Patron
Kilo Patron

Hi @Lucky1 ,

 

Please check the below KB article:

How to delete/modify a Comment or a Work Note from a record 

 

1. Open the URL: https://<your_instance_name>.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=sys_id

  • Replace the sys_id with the record's sysID in which you want to do the modification
  • In the value field, find the keyword, In your case search for Test in the value field.
  • Once found, modify it to Test 123

2. Open the URL: https://<your_instance_name>.service-now.com/sys_audit_list.do?sysparm_query=documentkey=sys_id

  • Replace the sys_id with the record's sysID in which you want to do the modification
  • Use condition builder and filter as 'Old value contains Test' OR 'New value contains Test' and search it.
  • Modify the record now from Test to Test 123

3. Finally go to https://<your_instance_name>.service-now.com/sys_history_set_list.do?sysparm_query=id=sys_id

  • Replace the sys_id with the record's sysID in which you want to do the modification
  • After getting filter records, delete all of them.

 

Check the article for more details.

 

Mark this as Helpful / Accept the Solution if this helps

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Mark this as Helpful / Accept the Solution if this helps.

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2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

I have to reproduce, though I thought it was about:
sys_journal_field + sys_audit + sys_history_line

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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SN_Learn
Kilo Patron
Kilo Patron

Hi @Lucky1 ,

 

Please check the below KB article:

How to delete/modify a Comment or a Work Note from a record 

 

1. Open the URL: https://<your_instance_name>.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=sys_id

  • Replace the sys_id with the record's sysID in which you want to do the modification
  • In the value field, find the keyword, In your case search for Test in the value field.
  • Once found, modify it to Test 123

2. Open the URL: https://<your_instance_name>.service-now.com/sys_audit_list.do?sysparm_query=documentkey=sys_id

  • Replace the sys_id with the record's sysID in which you want to do the modification
  • Use condition builder and filter as 'Old value contains Test' OR 'New value contains Test' and search it.
  • Modify the record now from Test to Test 123

3. Finally go to https://<your_instance_name>.service-now.com/sys_history_set_list.do?sysparm_query=id=sys_id

  • Replace the sys_id with the record's sysID in which you want to do the modification
  • After getting filter records, delete all of them.

 

Check the article for more details.

 

Mark this as Helpful / Accept the Solution if this helps

----------------------------------------------------------------
Mark this as Helpful / Accept the Solution if this helps.