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07-10-2024 08:40 PM
Hello all,
I am trying to update Additional comments on an incident from Test to Test 123.
I changed in sys_journal_field table and sys_audit table, but invain.
Can someone help me how can I achieve this?
Regards,
Lucky
Solved! Go to Solution.
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07-10-2024 09:48 PM
Hi @Lucky1 ,
Please check the below KB article:
How to delete/modify a Comment or a Work Note from a record
1. Open the URL: https://<your_instance_name>.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=sys_id
- Replace the sys_id with the record's sysID in which you want to do the modification
- In the value field, find the keyword, In your case search for Test in the value field.
- Once found, modify it to Test 123
2. Open the URL: https://<your_instance_name>.service-now.com/sys_audit_list.do?sysparm_query=documentkey=sys_id
- Replace the sys_id with the record's sysID in which you want to do the modification
- Use condition builder and filter as 'Old value contains Test' OR 'New value contains Test' and search it.
- Modify the record now from Test to Test 123
3. Finally go to https://<your_instance_name>.service-now.com/sys_history_set_list.do?sysparm_query=id=sys_id
- Replace the sys_id with the record's sysID in which you want to do the modification
- After getting filter records, delete all of them.
Check the article for more details.
Mark this as Helpful / Accept the Solution if this helps
Mark this as Helpful / Accept the Solution if this helps.

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07-10-2024 08:50 PM
Hi there,
I have to reproduce, though I thought it was about:
sys_journal_field + sys_audit + sys_history_line
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
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07-10-2024 09:48 PM
Hi @Lucky1 ,
Please check the below KB article:
How to delete/modify a Comment or a Work Note from a record
1. Open the URL: https://<your_instance_name>.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=sys_id
- Replace the sys_id with the record's sysID in which you want to do the modification
- In the value field, find the keyword, In your case search for Test in the value field.
- Once found, modify it to Test 123
2. Open the URL: https://<your_instance_name>.service-now.com/sys_audit_list.do?sysparm_query=documentkey=sys_id
- Replace the sys_id with the record's sysID in which you want to do the modification
- Use condition builder and filter as 'Old value contains Test' OR 'New value contains Test' and search it.
- Modify the record now from Test to Test 123
3. Finally go to https://<your_instance_name>.service-now.com/sys_history_set_list.do?sysparm_query=id=sys_id
- Replace the sys_id with the record's sysID in which you want to do the modification
- After getting filter records, delete all of them.
Check the article for more details.
Mark this as Helpful / Accept the Solution if this helps
Mark this as Helpful / Accept the Solution if this helps.