Business address (postal) of ServiceNow
Hello, Does anyone know the Business address (postal) of ServiceNow?Please let me know. Our client is demanding. Regards,Karthick
Forum Posts
SOW ITSM: Post Washington Upgrade: "No Content to display: Please add components into the carousel."
Problem: I do not see the mini dashboard elements, such as the donut or the cards for the incidents, catalog tasks, etc, on the SOW landing page. Context: I recently upgraded my temporary instance from Utah to the recent Washington release (Patch 1 H...
Email notifications not getting sent out to external emails when added to watchlist
Our ServiceDesk will get interactions from users outside our domain (usually their account is locked out so they send a question via Gmail). They add their email to the watchlist so they get a notification when comments are added. We have been seeing...
With Live feed being deprecated is there another way of pushing out notifications to support staff >
We used to use the Live feed to post more technical details to support staff about when there was disruption to a service or system. This was useful in that it allowed all our support staff to be kept up to date with the status of incidents allowin...
Customer Survey Default Value
Hi,Where can I modify the Customer Survey default rate?They want the 5 to be default.
Resolved! How to Prepare Manufacturer or Service Offering Forms and add new fields to them and database?
Dear Friends,I am new in ServiceNow. Just started a week back. Looking for some help.Actually, I am doing ServiceNow Administrative Fundamental - Lab 8.1 Create a UI Policy and Business Rule. Trying to figure out - How to prepare Manufacturer or Serv...
CSM - Major Issue Management - proposed major issue business impact not filling in the case form
Hi community, I have tried the standard major issue management function from Customer Service, but then when I tried to click Propose Major Case button then filled in work notes and business impact and click Propose, the business impact information i...
MFA not working after enabling Next Experience in Utah
Hi there, We're currently on Utah and we are planning to enabling Next Experience before we upgrade to Vancouver in the coming weeks. We have role-based MFA setup for users with admin role. I enabled Next Experience in our test instance by setting ...
CSM - is it possible to limit agent access to case as per assignment group?
Hi community, If an CSM agent belongs to a particular assignment group, is it possible to limit this agent's access only to those cases assigned to this assignment group? Since agent has the customer service agent role and I'm struggling to limit cas...
Resolved! Advanced Send To in Workflow Notification versus System Email Notifications
I have a working workflow notification that sends to an email variable using the 'To (script)' below. ('plant_email is the variable in the workflow.) I have to add images and formatting for the business so I need to recreate the notification in 'Sy...
Resolved! Stop loading a huge table
Whenever I open a table that has a huge number of records, obviously there will be a delay. So I close the tab and choose to open another table or the same table with a filter. But this time, all tables are slow because the one I attempted to open ea...
Unlocking DORA Compliance with ServiceNow: Strategies and Success Stories Wanted!
Hey everyone,As we are working on implementing the EU Digital Operational Resilience Act (DORA) compliance by January 17, 2025, I'm curious on how your organizations are optimizing ServiceNow to meet DORA's mandates? The Dora regulations affects the...
CSA Study Guide
Hello,I'm new to ServiceNow and am in my Journal to be CSA. Do you recommend any tips or helpful videos besides the Udemy one? Thank you!
Resolved! How to Extend the Export Limit for Users with Particular Roles?
How to configure a code/functionality where we can extend the Export to .xls limit as per the role of the logged-in User? Extending Export limit from properties can result into the performance issues & will be applicable to all the users.The Requirem...
How to Notify Someone 1 Week Before End Date
Is there a way to send out an email notification to the "Requested By" person on the External Vendor Access request for like a week before the end date is due? Just notifying that the access will be rescinded soon, giving the person a chance to chan...
