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Resolved! "Tabs within Tabs" for Dashboard

Hello ServiceNow Community, I'm currently designing a ServiceNow Dashboard for an organizational project aimed at supporting Executives, Support Desk Workers, and Managers during Go-Lives. This dashboard will assist in incident and request management...

Jmelendez by Tera Contributor
  • 2445 Views
  • 5 replies
  • 1 helpfuls

Resolved! Compare two table fields on a Report: Greater than Field

I want to see my projects which are over budget with: field Actual cost Greater that field Budget Cost.However I cannot select the field Budget Cost from a list, instead I type it in a textbox, but that doesn't work and it creates a very strange synt...

Alphons by Tera Contributor
  • 1019 Views
  • 4 replies
  • 0 helpfuls

Resolved! Survey Column Values

Hello everyone, I have been working on the ability to report on our survey results in a more reader friendly format. I have created a database view to show all of the survey results in a single row and I have customized the column headers to reflect ...

jamie_bowers_0-1707157261903.png jamie_bowers_1-1707157602641.png
jamie_bowers by Tera Contributor
  • 3129 Views
  • 8 replies
  • 0 helpfuls

ITSM - Change Request

Hello Community,I came across a scenario where, when Normal Change Requests are closed, through the business rule "mark_closed" the CR is auto updated to Active - 'False';But, the Standard and Emergency change requests are not auto updated to Active ...

Resolved! Compose Email Table

I was looking for a table for compose email in order to use its form , any one who knowsthe name of the table

compose email.png

ITOC

How do I get my head around servicenow IT Operations community

Abi-RD by Tera Contributor
  • 1262 Views
  • 4 replies
  • 2 helpfuls

Resolved! Realistic expectations on getting my CSA? - A non-tech person

All, I'm a technical recruiter of 25 years.   I do NOT code.   However, I have a good solid foundation and do enjoy playing w/ sw settings and such and feel configuration is something of interest to me.   I'm currently unemployed and can devote daily...

mewiley by Tera Contributor
  • 3661 Views
  • 12 replies
  • 2 helpfuls

Question on Survey Assessment with computation

Hi All,We have a new requirement where we have to create a new Survey form  to be sent out to user manually based on SN table . The questions will consist of 5 questions and each question choice will have a weight value that will be used as a computa...

Suz Roque by Tera Expert
  • 811 Views
  • 3 replies
  • 1 helpfuls

How to trigger two Sys_notification with the same event

Hi,   I'm trying to send 2 different sys_notitification by triggering a same event but i am unable to. Just like how we can send 2 different email notifications through the same event when the weight is same for both email notifications. In my case, ...

How to manually send survey from incident

We are looking for ways to increase survey completions, and my boss has tasked me with this. Part of this is setting up a way to manually send the survey. I am thinking the best way to do it is to set up a form button that I can send the survey to th...

Brent Cox by Giga Guru
  • 1073 Views
  • 3 replies
  • 0 helpfuls