Servicenow CSA Exam
I was wondering if the CSA retake exam is same as the first exam.
Forum Posts
Assignment group field is not cleared if I change the category
I have multiple categories on my Incident form.For 3 of thoe categories, I have an Assignment Rule set that if the category is A, the assignment group should be set to Team A. Similarly for Categories B and C. But for the rest of the categories, ther...
Resolved! Data storage in base table and extended table
When a table is extended, it inherits all the columns from the table it is extending. When we store data in extended table, records are created in base table as well. My question is on the data stored for columns that are in the base table. The data ...
User presence - integrate with Microsoft
Is there any way to integrate with Microsoft to see the Microsoft Automatic Replies (Out of Office) and user presence there? We'd like to be able to see that when we're assigning a case or task, so we can avoid assigning it to someone who is out of o...
Populating location field for users imported via LDAP Scheduled Load / Adding locations
Hi All, I am a relatively new admin for my work's ServiceNow instance. During our implementation a scheduled load was set up to import our employees via LDAP/AD and add them as SN users on sys_user. I was recently asked why most of our users do not...
Resolved! What is the right number for license allocation that ServiceNow will charge?
Hi there, Does anyone have experience in subscription management? Following the KB from ServiceNow I've mapped groups to the ITSM License. But the number "Subscribed User" in the related list is different from the Allocated in the Subscription Manage...
Why am i getting Unfortunately we had no running instances immediately available so we are building
Launching... Unfortunately we had no running instances immediately available so we are building a instance now!Please wait until the Instance State changes to 'Running' or check back shortly.(It may be a few hours for large amounts of plugins and dem...
Resolved! Where is "g_scratchpad" saved?
I plan to use "g_scratchpad" for development from now on.The main use is to read system properties in display business rules,I plan to create and store some variables in "g_scratchpad".Is it possible to store large amounts of data?Also, is the data s...
How to get a list of all users in all groups
Hi everyone Please tell me what the quickest way is to get a list of all users in all groups. Thanks Thereza
Resolved! Create a new catalog item for HR systems
Hi all, I would like to create a new catalog item under HR systems (manage service catalog). Do I need to create an update set for this? or is this not necessary? Thank you, Ecevit
Error message for schedule report
Hi, Running the Tokyo version of Snow, lately been getting notice from 1 user about their scheduled report not showing any data and displays an error message. I tried a fix I found here and seemed to work ok for a few months. Anyone having this issue...
Migrating from Instance Security Center (ISC) to Security Center
I am looking to migrate to Security Center in the coming days, I am relatively new to ServiceNow and am wondering if the ISC needs to be uninstalled in order to install Security Center or if the best practice is to run both for some time until Securi...
I'm looking for a way to send emails with PDI.
I want to send an email using PDI.I don't think it's possible to send directly from the instance, butIs it possible to send emails using Gmail or a personal email account?I would like to test the email functionality using PDI.
Notification to close change sent when planned end date is in the past.
Hi everyone I am trying to create a notification that gets sent to someone as soon as their change's planned end date has passed. People forget to close changes that has been put into production and I need to constantly remind them. I tried the notif...
Resolved! Cost associated with assigning users to groups that have roles ending in _admin?
Hi ServiceNow Admins,I understand that there are costs typically associated with adding System Administrators (admin role) to a user.Does anyone know if there is a cost associated with assigning user roles ending with _admin for a user that already h...
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