Update Additional comments on the incident

[Lucky1]

Hello all,

I am trying to update Additional comments on an incident from Test to Test 123.

I changed in sys_journal_field table and sys_audit table, but invain.

Can someone help me how can I achieve this?

Regards,

Lucky

[Mark Roethof]

Hi there,

I have to reproduce, though I thought it was about:
sys_journal_field + sys_audit + sys_history_line

[SN_Learn · Accepted solution]

Hi @Lucky1 ,

Please check the below KB article:

How to delete/modify a Comment or a Work Note from a record 

1. Open the URL: https://<your_instance_name>.service-now.com/sys_journal_field_list.do?sysparm_query=element_id=sys_id

• Replace the sys_id with the record's sysID in which you want to do the modification
• In the value field, find the keyword, In your case search for Test in the value field.
• Once found, modify it to Test 123

2. Open the URL: https://<your_instance_name>.service-now.com/sys_audit_list.do?sysparm_query=documentkey=sys_id

• Replace the sys_id with the record's sysID in which you want to do the modification
• Use condition builder and filter as 'Old value contains Test' OR 'New value contains Test' and search it.
• Modify the record now from Test to Test 123

3. Finally go to https://<your_instance_name>.service-now.com/sys_history_set_list.do?sysparm_query=id=sys_id

• Replace the sys_id with the record's sysID in which you want to do the modification
• After getting filter records, delete all of them.

Check the article for more details.

Mark this as Helpful / Accept the Solution if this helps