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3 weeks ago
I am currently working through a Service Bridge/Exchange v2.2.6 integration with a customer. We have an issue whereby where we "Provider" Close an Incident on our side, and we want the Consumer side to be updated to "Resolved" but the State remains as Work in Progress. We have been advised that the Consumer side requires CSM for this to work but I can't see how that would be the case. Wondering whether anyone has any insights that they could share on how this could be resolved. Thank you
Solved! Go to Solution.
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3 weeks ago
What Phil said, plus you'd likely need a transform to map from your closed state value to the customers resolved state value. If you're mapping resolved to resolved and the state values match, then just the outbound field mapping in the remote task definition should be enough.
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3 weeks ago
Thank you Jackie
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3 weeks ago
All of the above and also I had issues with State Transitions and Business rules which blocks the updates . On the Remote task itself check for message saying something like "update blocked due to Business rules ". If the state is added in the Remote task definition, you have active transform ( if needed ) , then likely something specific for the Consumer instance is blocking the update.
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3 weeks ago
Thank you G
