Remote Task - Attachment Synchronization issue

VBhimanaduni
Giga Contributor

Configured the Service Bridge Provider and consumer set up in our ServiceNow environments for Incidents. Getting the issue with Attachments Synchronization. When the Attachments is added to Incident, System adding those attachments to Remote Task in consumer instance and sending outbound call to Provider instance.

In provider instance able to see the record in Transport queue table with the status as processed. But unable to see that attachments in Remote task in provider instance.

@Ryan Palamara  : Could you please provide any root cause for the attachment synchronization issue

1 REPLY 1

Phillip Godwin
ServiceNow Employee
ServiceNow Employee

Hi - take a look at KB1635421  and see if that is helpful.