Remote tasks status is new for long time

Vinay49
Tera Expert

Hi,

We have created Flow to create remote tasks for consumers.
Remote tasks are generated when the conditions are met, but they remain in the "new" status for a while. Suddenly. it is no longer connected. Nothing has changed on our end.

This also occurred in the past when the remote task status was error. Future remote tasks are then created with the status "new" and not getting connected. We used to remove remote tasks with an error status. Afterwards, it began connecting remote tasks.

Even after we removed the remote tasks with the "error" status, it is still not functioning this time.

what could be the issue here?




1 ACCEPTED SOLUTION

Vinay49
Tera Expert

This issue has been fixed in latest version of service bridge.

Thanks

View solution in original post

4 REPLIES 4

Uncle Rob
Kilo Patron

What do you mean by "not connected"

Remote task stays in status "New" only. It should be in "connected" status right

Vinay49_0-1733484849748.png

 

Phillip Godwin
ServiceNow Employee
ServiceNow Employee

Hi @Vinay49 - I've not seen this happening before. This is another one that support should take a look at. 

 

...phil

Vinay49
Tera Expert

This issue has been fixed in latest version of service bridge.

Thanks