
Jurie Roux
ServiceNow Employee
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12-21-2023
06:04 AM
Watch the video recording and hear from Anand Ganapathy, Vice President, B2B Transformation & IT Delivery, Deutsche Telekom
Revenue growth is essential; but it’s far from easy for digital service providers (DSPs).
In this dynamic environment, success sits at the nexus of three critical industry priorities: infrastructure investment, seamless experiences, and new digital services. While DSPs across the globe are investing in infrastructure, translating network investment into differentiated experiences is key to attracting and retaining customers. What’s more, digital is driving the creation of an entirely new generation of services, such as 5G and software-driven offerings - that enable customer outcomes and maximize infrastructure ROI. Add to this the fact that every leader across the business is turning to automation and AI to accelerate their organization’s transformation, it’s no wonder achieving growth is difficult.
So how can DSPs leverage automation and AI to bring all three priorities together to unlock value for their customers - both B2B and B2C - while driving efficiency across the ecosystem
Watch Anand's 13-minute speaker session HERE
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