Not able to open CSM/FSM workspace in PDI

Yuvan Raj Kuma1
Tera Contributor

Hello All,

  I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error.  I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in advance!!!


YuvanRajKuma1_1-1710405143593.png

 

 

YuvanRajKuma1_0-1710405116247.png

 

2 ACCEPTED SOLUTIONS

Community Alums
Not applicable

Hi @Yuvan Raj Kuma1 ,

Please check the plugins mentioned below: 

The Customer Service plugin (com.sn_customerservice) provides the CSM Configurable Workspace functionality. For more information, see Activate Customer Service Management.

Activating the Customer Service plugin activates the following plugins:
  • CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
  • CSM Configurable Workspace (com.snc.uib.csm_agent_workspace)
  • CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify)
  • CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)

 

 

View solution in original post

Anurag Tripathi
Mega Patron
Mega Patron

Hi,
Try to repair the plugins if it is already installed. Sandeep has given you the list of plugins .

-Anurag

View solution in original post

5 REPLIES 5

Community Alums
Not applicable

Hi @Yuvan Raj Kuma1 ,

Please check the plugins mentioned below: 

The Customer Service plugin (com.sn_customerservice) provides the CSM Configurable Workspace functionality. For more information, see Activate Customer Service Management.

Activating the Customer Service plugin activates the following plugins:
  • CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
  • CSM Configurable Workspace (com.snc.uib.csm_agent_workspace)
  • CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify)
  • CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)

 

 

Anurag Tripathi
Mega Patron
Mega Patron

Hi,
Try to repair the plugins if it is already installed. Sandeep has given you the list of plugins .

-Anurag

Yuvan Raj Kuma1
Tera Contributor

@Community Alums  and @Anurag Tripathi  Thanks for your answers and time. Repairing all the plugins really worked.

N Aravindh
Tera Contributor

@Anurag Tripathi 

Same issue for me as well, post upgrade to Washington DC release, unable to Oper or Place the order using CSM/FSM workspace. 

Still not working with List Application are repaired 

Activating the Customer Service plugin activates the following plugins: CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace) CSM Configurable Workspace (com.snc.uib.csm_agent_workspace) CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify) CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes) 

-- BR,
Aravindh N