Hi Team, is there a ServiceNow documentation available having the details of processes that will happen in case of Inflight changes / cancels on Service Orders? In one pf the post I read that after cancel is received for an Service Orders, all the in...
Hi, just want to know as how to set PONR for service orders. I suppose these will be set in Provide Journey orders and will be used by In-flight change/cancel orders, can someone please guide to the documentation / process for the same, thank you..!!...
What is the guideline / best practices to follow in order to choose the right CI class for the network equipments . we have around 180+ types network equipments . getting mixed direction to choose the CI class . few suggest to choose base class ( ne...
Hi,I have created in the Network Inventory Workspace:Equipment Holder Model (Model category = Equipment Rack, Name = Rack)Equipment Holder Model (Model category = Slot, Name = Rack Slot)Network Model Relationship (Type = Rack to Slot, Child = Rack Sl...
Hi Team, Do we have any OOB actions to create Network site in TNI model? So that Site name feild will be auto populate with default naming convention provided by Servicenow. Please advise ThanksVinay
Hi How to manage fibre channels and lambdas ? How do i Model DWDM (Dense wavelength-division multiplexing) How do i Model ROADM (Reconfigurable optical add-drop multiplexer)What tables are used and if there is no table can I create its own class and ...
Hello,We will be receiving a nonTMF/custom JSON payload from external system(s) that we need to convert to TMF format(in our case TMF642 format) . What's the best way to attain this? As i am new to Servicenow so could you please suggest or help me ho...
Hello Community, Could you explain the importance of the resourceSpecification and serviceSpecification parameters in the GetProductSpecificationByID Product Catalog Open API (https://docs.servicenow.com/bundle/washingtondc-api-reference/page/integra...
I have added 2 task in the Template -> workorder template and proper entry is there in decision table for work order generation, but still OM is generating only one task mapped with workorder . How i can create 2 task mapped with workorder ? Surpri...
Can someone please suggest, what does the following error means?{ "code": 1, "reason": "Invalid payload: Order creation failed", "message": "Invalid payload: Order creation failed", "details": [ { "message": "The undefined value has...
We need to model CFS, RFS, Resource and its Installed Base Item (IBI). Project is using OMT and CSM along with ITSM. There are 2 options:We can model CFS and RFS in OMT Service Specification and resource as Resource Specification. Further Resource S...
Hi! I think I've found a bug on the Order Orchestration tab. You're supposed to be able to expand each item down to its lowest level and should be presented with an expand/collapse button (per this documentation), but I'm not able to trigger the app...
hello:I am trying to get some demo data on my PDI but after re-installing the OM and OM or TMT plugins I am still not seeing any data. Is anyone else facing this issue? Thanks! Mahesh
Dear Experts OMT has native support for order line state transitions based on the state lifecycle as explained on the below doc.https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/reference/order-mgt-state-values....
I am trying to write a Business Rule to update the sysapproval_group short_description field with the content of the RITM (sc_req_item) short_description. Below is the code I'm working with currently. I get an error in the log file when this BR fir...
