Dear Experts Can you please suggest if it is possible to change the prefix of a customer order in OMT , the default prefix is ORD but can this be changed. I was searching through SNOW docs and realised there is a number maintenance feature wherein yo...
Dear Experts Can someone guide me with this , is there a feature in OMT that can help you define certain UI based rules on the spec char of Product Spec in OMT , like below : 1. If a given spec char has a value , only then display certain other char...
Hi Team, We are facing below error pop up , when we test the flow, we have verified its working for some not for some with though having same role please advise to resolve .
Our requirement is to create a seperate service order when a order is cancelled inflight (revision operation = cancel).Tried staggering decomposition method to achieve this. Created a characteristics to trigger the decomposition, but attribute mappin...
Hello, I noticed recently that I am unable to submit an order for a product offering that have Characteristic set to :- customer input required = TRUE- mandatory = FALSE, I am pretty sure (not so sure anymore) that you could leave it empty and press ...
Hi Team, Order request from Product Order, a customer order is been created for same request. Configured Order line Item do have all the characteristics, but characteristics values are missing in Order line item. Getting Below error By CFunction getV...
while creating order using payload - monthly recurring charges are not visible however part of payload itself.has anyone seen this issue before. pls guide.
Hi, We are using the order capture UI ServiceNow available in CSM Workspace to capture the customer order. In our case, the customer order can have multiple sites and each site can can different set of product offerings. Now during the order capture,...
I need to create a CFS for hardware and it will have some Specification Characteristics associated with it (e.g. HarwareName, HardwareQty etc.)Now, if the northbound systems sends me order for only one hardware type then I would be able to catch its ...
Hi Team - I am working on Telecom Order Management and need to send the Billing / shipping / logistic details to SAP system using Rest API, so just wanted to know if there is any document available for reference or what are the steps to take care of....
Hi Team, I have senario as we need to create physical connection between A(port-1) & B(port-2) devices.A-----B Lets assume A & B Device has 10 ports each (P1,P2,P3....P10) I need to create physical connection between A(port-1)--------B(port-1) using...
As a SDF Leader, I need the ability to view team members capacity or assigned tasks in progress so that I can adjust their workload accordingly. Is this possible in ServiceNow OM?
As a SDF agent, I need the ability to reject, place, follow up, schedule and close out orders, track these steps systematically and perform these actions in bulk. Is this feasible using ServiceNow Order Management?
Hello All:This might be a really simple question but I am testing out Service Bridge and wanted to first Publish a Product Offering catalog in the "Provider" instance but the State field is read-only and there is no UI Action to publish it either. Is...
Hi Team, I have senario like, I am updating record via flow designer using update record action, where if duplicate record got updated then error will show in flow(duplicate record handled via BR) Now the question here, How to handle error when it oc...
