Not able to open CSM/FSM workspace in PDI

[Yuvan Raj Kuma1]

Hello All,

  I updated my PDI to Washington, after that I couldn't able to launch my CSM workspace and getting this error.  I believe I installed all necessary plugins. Please find the attached images for problem.Can someone help me here??? Thanks in advance!!!

[Community Alums · Accepted solution]

Hi @Yuvan Raj Kuma1 ,

Please check the plugins mentioned below: 

The Customer Service plugin (com.sn_customerservice) provides the CSM Configurable Workspace functionality. For more information, see Activate Customer Service Management.

Activating the Customer Service plugin activates the following plugins:

• CSM and FSM Configurable Workspace Foundation (com.snc.uib.cwf_workspace)
• CSM Configurable Workspace (com.snc.uib.csm_agent_workspace)
• CSM Configurable Workspace Lookup and Verify (com.snc.uib.lookup_verify)
• CSM Configurable Workspace Special Handling Notes (com.snc.uib.special_handling_notes)

[Anurag Tripathi]

Are you seeing any errors in logs?

Is this PDI or customer instance?