Order Management - CSM/FSM Workspace

Aishwarya Pati1 · ‎12-17-2024

Hi all,

Could you please help me find out how this layout is appearing on the order form in the CSM/FSM Workspace please? I have checked the order form layout, but this section is not configured there. I need to update the fields appearing in this layout.

Thanks in advance!

Kenny Caldwell · ‎12-17-2024

Hi Aishwarya Pati1,

The short answer is that you can modify the script include OrderUtil which an OOB script include designated for customer overrides.

After overriding you can review the return JSON by running the following from Scripts – Backgroud.

var orderInfo = new sn_ind_tmt_orm.OrderUtil().getOrderDetailsJSON('Put SysId of order here');
gs.info(JSON.stringify(orderInfo));

Overriding OrderUtilOOB

This script include extends the script include OrderUtilOOB.

The method in OderUtilOOB which needs to be overridden is generateDetailsJSON.

OrderUtilOOB - generateDetailsJSON.png

In the method generateDetailsJSON the part of the JSON which displays in the Order Summary Container is the contact_fields of contact_card.

contact_cards contact_fields.png

You will need to copy the whole method generateDetailsJSON and put it into the script include OrderUtil and then modify contact_fields to display the desired information. For example you could remove State from the contact_fields. In the image below State which was below City has been removed.

contact_cards contact_fields remove state.png

View solution in original post

ShashankInamdar · ‎12-17-2024

Hello,

Do you have Order Management plugins installed? If yes which one and what version?

Also, what version workspace plugin are you using?

Aishwarya Pati1 · ‎12-17-2024

Hello, thanks so much for your reply! Both sn_csm_order_mgmt [version 5.0.0] and sn_ind_tmt_orm [version 8.0.3] are installed. The sn_cwf_wrkspc is on version 24.3.7

Aishwarya Pati1 · ‎12-17-2024

I could locate the container in the UI Builder. Record (Order Management Default) container.

However, I am unable to update/modify the fields in the layout. Could you please let me know how I can modify the fields (eg, business phone, fulfilment type, etc) - refer screenshot

Kenny Caldwell · ‎12-17-2024

See my post below for updating contact_card information. The Order overview information is in the same method generateDetailsJSON contained in label_value_stacked_items which is just below contact_card. The values can be overridden in the same script include OrderUtil.