Order not getting decomposed

[Mahesh_Krishnan]

Hello All:

I am new to OMT but have completed the course and setup a complete telecom offering; Resource, Service, Product specs and the Offering. I set things up exactly the same in one of my company's instance as I did in my learning instance provided by ServiceNow. Everything seems to work fine on the learning instance when I place an order; the correct domain orders and order tasks are getting created; not so in my company's instance. Except for the order line nothing else got created. I checked that the flow "Process Telecom Order Line Item" got triggered and completed successfully.

What else should I be looking at?

Appreciate your assistance in advance!

Mahesh

[ersureshbe]

Is the decompose rule defined?

[Mahesh_Krishnan · Accepted solution]

This issue was resolved in another thread linked here: https://www.servicenow.com/community/developer-forum/customer-order-not-getting-decomposed-into-doma...

The issue was that my instance is domain-separated and I had created the all the specs in a local domain instead of Global. Once I changed them everything worked. My apologies for the delay in updating this thread!