PONR based on date

ashwajit_b
Tera Expert

Hi Team,

 

Regarding PONR for a service order, we can these based on tasks, i.e. before or after a specific task. In one of my scenario, I’m setting up an appointment for a customer via FSM module and is able to store this appointment date in my specification characteristics. 
I need to set the PONR to be set to 1 day before this appointment date, hence would beed some guidance on how this can be achieved.

 


Thank You,

 

Kind Regards,

Ash

2 ACCEPTED SOLUTIONS

Aneesh-D
Tera Guru
Tera Guru

Dear @ashwajit_b - How about creating a schedule job that looks at this specification charac value and if applicable as per your logic, can set the PONR.

 

Thanks,

Aneesh D

View solution in original post

ShashankInamdar
ServiceNow Employee
ServiceNow Employee

Hi @ashwajit_b ,

Call a Flow that is invoked when the Spec Char for Appointment is set. This flow can call the OOTB action to set the PONR against the Order Line Item.

View solution in original post

2 REPLIES 2

Aneesh-D
Tera Guru
Tera Guru

Dear @ashwajit_b - How about creating a schedule job that looks at this specification charac value and if applicable as per your logic, can set the PONR.

 

Thanks,

Aneesh D

ShashankInamdar
ServiceNow Employee
ServiceNow Employee

Hi @ashwajit_b ,

Call a Flow that is invoked when the Spec Char for Appointment is set. This flow can call the OOTB action to set the PONR against the Order Line Item.