Rack Information is not visible in Create equipment Record Producers

ambadaspotdar
Tera Contributor

 

Hi,

 

While raising CR request during instance creation using "Create equipment".

 

Rack instance manually created not visible in form same is visible through API.

 

can you please suggest correct approach.

 

ambadaspotdar_0-1701241775606.png

 

 

1 ACCEPTED SOLUTION

ShashankInamdar
ServiceNow Employee
ServiceNow Employee

Hello @ambadaspotdar , I suspect this is because when you created the Equipment Holder it was not assigned to a specific Site.

Can you validate if you followed the below steps (shown from Network Inventory Workspace)?  If it still an issue, let me know.

 

From under Equipment Holders, Create a new one and select the Equipment Holder Type -->

ShashankInamdar_0-1701253593606.png

Once created, give it a name and click on Set Inventory Attributes action button -->

ShashankInamdar_1-1701253783650.png

 

This will expose further attributes. Set the Network Site and Save -->

ShashankInamdar_2-1701253881875.png

 

Create a CR to Create Equipment, and ensure you set the Network Site where the Equipment Holder is. This will show you the Holder that was created -->

ShashankInamdar_3-1701254044657.png

 

If this solves your problem, please mark it as a solution.

 

Regards

Shashank

 

View solution in original post

2 REPLIES 2

ShashankInamdar
ServiceNow Employee
ServiceNow Employee

Hello @ambadaspotdar , I suspect this is because when you created the Equipment Holder it was not assigned to a specific Site.

Can you validate if you followed the below steps (shown from Network Inventory Workspace)?  If it still an issue, let me know.

 

From under Equipment Holders, Create a new one and select the Equipment Holder Type -->

ShashankInamdar_0-1701253593606.png

Once created, give it a name and click on Set Inventory Attributes action button -->

ShashankInamdar_1-1701253783650.png

 

This will expose further attributes. Set the Network Site and Save -->

ShashankInamdar_2-1701253881875.png

 

Create a CR to Create Equipment, and ensure you set the Network Site where the Equipment Holder is. This will show you the Holder that was created -->

ShashankInamdar_3-1701254044657.png

 

If this solves your problem, please mark it as a solution.

 

Regards

Shashank

 

ambadaspotdar
Tera Contributor

Thank You Shashank. Solution is working fine.