Service Order Management On Hold Reason codes
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11-26-2023 10:44 PM
how do I add order management status "on hold" reason codes.
When I place a customer order in the state "On Hold" there is not a pop up field for reason codes OR a field that I can add for text input.
Can anyone tell me how to configure an on hold reason code field (or expose one that is already there? ITSM has one that shows when on hold is selected.
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11-26-2023 11:10 PM
Hi Wendy,
As on today, OMT data model doesn't have any such field to capture reason. If you don't want to create any custom table for so, you may use the work note to capture the on-hold reason. Try using a pattern so that you can find it easily through your workflow/code.
Thanks,
Molay
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11-27-2023 08:09 AM
I had a suspicion that was the case. Whenever I searched for "On Hold" and "Reason Codes", the only thing that came up with ITSM.
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11-29-2023 05:13 AM
Hi Wendy,
If my response has helped you then please mark my answer as solution and helpful.
Thanks
Molay
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11-27-2023 09:17 AM
Yes, you do not have a such field as out of the Box in the OMT module
PaulSylo
Kindly mark "helpful", if this helps, or Mark as "Accepted " if it solves your issues !