What is the best way to set selling a new model of mobile device only while keeping the plan from a customer who already has a mobile subscription with ServiceNow's SOMT?Also, what kind of structure should we create for the product catalog to achieve...
Hi Team, Regarding PONR for a service order, we can these based on tasks, i.e. before or after a specific task. In one of my scenario, I’m setting up an appointment for a customer via FSM module and is able to store this appointment date in my specif...
use case:- managed services customer, they sell ''services'' as product, e.g. sd wan monitoring and installation- 1 customer order = 1 PO > PS requires RS (Routers)For quantity requirement, would you:- enter the quantity at ordering1 order line > 200...
As we progress with an opportunity, there will likely be cases where we'll need support from product managers or SEs for proposal preparation. In such situations, I’d like to know which features in ServiceNow can be used to request support and manage...
Hi, I've following queries related to jeopardy management. As per the documentation, orders task are required to be defined upfront in the flow and these needs to be created using create order planned task. For existing flow, do we need to create new...
Dears,I want to know the Servicenow's OOTB function related to Asset (or Inventory?) management.The situation is that for example our company has stocks of iPhone 15 in our warehouse in order to sell them to our customer. And when a new customer orde...
Hello all, I was wondeering if anyone had examples of PSR for managed services? Company A is selling/offering managed services product B which contains incident management services, problem, change, event, etc.How would you define the PSR?
Noticed an issue in storying the external order identifier for customer order. Tried both below ways in the request body: 1) "externalId": "123465", 2) "externalId": [ { "owner": "TMF", "externalIdentifierType": "POnumber", "@type...
How do I change the color of the State displayed in Order Timline?For example, I want to change the color of “Completed” from green to blue.
Hi everyone,I am just wondering whether Attribute-based costing is exist in ServiceNow, or not,,,From Attribute-based pricing point of view, depending on the selected attribute's value, we can adjust the price of the product.Then, I am thinking that ...
Hi, is there a way to identify the workflows ID's which are executed / getting executed for the Service Orders For a cancel order, I need to create a workflow to revoke the changes that were made by the provide order, but I need to get the details of...
Dear Community,As a beginner in ServiceNow, I am currently in the process of trying to locate the TMF API for catalog requests that are stored in the SC_Request table. I have been searching for a direct TMF API but have been unable to find one thus f...
Hello,Use case: Customer can order x routers as part of Managed service offering and require installation at different locations. Using OMT only, how can we meet this requirement? It looks like location is at the order line level → do we have to crea...
Hi Team, is there a ServiceNow documentation available having the details of processes that will happen in case of Inflight changes / cancels on Service Orders? In one pf the post I read that after cancel is received for an Service Orders, all the in...
Hi, just want to know as how to set PONR for service orders. I suppose these will be set in Provide Journey orders and will be used by In-flight change/cancel orders, can someone please guide to the documentation / process for the same, thank you..!!...
