PDI not loading demo data
hello:I am trying to get some demo data on my PDI but after re-installing the OM and OM or TMT plugins I am still not seeing any data. Is anyone else facing this issue? Thanks! Mahesh
Forum Posts
Order line state transition support
Dear Experts OMT has native support for order line state transitions based on the state lifecycle as explained on the below doc.https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/reference/order-mgt-state-values....
Resolved! Business Rule to Updte Group Approval short_description from RITM
I am trying to write a Business Rule to update the sysapproval_group short_description field with the content of the RITM (sc_req_item) short_description. Below is the code I'm working with currently. I get an error in the log file when this BR fir...
Decomposition from CFS layer and not from PO/PS layer
Hi All,For my usecase, I need to take the decomposition from CFS layer(the decomposition will give CFS-RFS mapping). How can I trigger that using Service Order Open API?Please ask for more details if required. TIA
Disable Inventory Templates into TNI - Not working
Hello,To disable inventory template, have changed Active flag status to "False". But, Still it is getting listed into "Create equipment" record producer. Inventory Template - "Create equipment" record producer. Thanks,Ambadas
OMT - Inflight Order Revision Process
(OMT Module) regarding questions in how ServiceNow updates the "version" field on the Customer Order and Customer Order Line-Item records within OMT. These fields are essentially "control" fields and are not meant to be updated by scoped application...
How to trigger change model/ request using flow designer
Hi Team, I have requirement, I need to create subflow which gets some inputs. using same inputs we need to instantiate equipment instance via change model/change request in subflow it self. How to achieve this? @Aneesh-D - Please check if you have ...
CI/CD pipeline setup for Telecom Order Management
I'm working on a telecom order management project using ServiceNow. I'm interested in implementing a DevOps pipeline with Jenkins and CI/CD practices. Specifically, I'd like to know if CI/CD can be used to manage deployments and updates for OMT withi...
Resolved! Changing the prefix of a OMT customer order
Dear Experts Can you please suggest if it is possible to change the prefix of a customer order in OMT , the default prefix is ORD but can this be changed. I was searching through SNOW docs and realised there is a number maintenance feature wherein yo...
Rules on Specification Characteristics of a Product Spec in OMT
Dear Experts Can someone guide me with this , is there a feature in OMT that can help you define certain UI based rules on the spec char of Product Spec in OMT , like below : 1. If a given spec char has a value , only then display certain other char...
Resolved! Getting weired error in flow designer
Hi Team, We are facing below error pop up , when we test the flow, we have verified its working for some not for some with though having same role please advise to resolve .
feasible to create additional Service Order through the decomposition rule during inflight cancel?
Our requirement is to create a seperate service order when a order is cancelled inflight (revision operation = cancel).Tried staggering decomposition method to achieve this. Created a characteristics to trigger the decomposition, but attribute mappin...
not able to submit order due to missing info in ORDER UI for mandatory = false characteristic
Hello, I noticed recently that I am unable to submit an order for a product offering that have Characteristic set to :- customer input required = TRUE- mandatory = FALSE, I am pretty sure (not so sure anymore) that you could leave it empty and press ...
Characteristics Value are blank in order line item from CSM Workspace
Hi Team, Order request from Product Order, a customer order is been created for same request. Configured Order line Item do have all the characteristics, but characteristics values are missing in Order line item. Getting Below error By CFunction getV...
while creating order using payload - monthly recurring charges are not visible however part of paylo
while creating order using payload - monthly recurring charges are not visible however part of payload itself.has anyone seen this issue before. pls guide.
