We need to model CFS, RFS, Resource and its Installed Base Item (IBI). Project is using OMT and CSM along with ITSM. There are 2 options:We can model CFS and RFS in OMT Service Specification and resource as Resource Specification. Further Resource S...
Hi! I think I've found a bug on the Order Orchestration tab. You're supposed to be able to expand each item down to its lowest level and should be presented with an expand/collapse button (per this documentation), but I'm not able to trigger the app...
Hi. I am new to this order management stuff. I need a service for example a broadband service where users can raise this from service portal and I can see an order getting created for the user request. Can someone help me with this#ordermanagement
hello:I am trying to get some demo data on my PDI but after re-installing the OM and OM or TMT plugins I am still not seeing any data. Is anyone else facing this issue? Thanks! Mahesh
Dear Experts OMT has native support for order line state transitions based on the state lifecycle as explained on the below doc.https://docs.servicenow.com/bundle/vancouver-order-management/page/product/tmt-order-mgt/reference/order-mgt-state-values....
I am trying to write a Business Rule to update the sysapproval_group short_description field with the content of the RITM (sc_req_item) short_description. Below is the code I'm working with currently. I get an error in the log file when this BR fir...
Hi All,For my usecase, I need to take the decomposition from CFS layer(the decomposition will give CFS-RFS mapping). How can I trigger that using Service Order Open API?Please ask for more details if required. TIA
Hello,To disable inventory template, have changed Active flag status to "False". But, Still it is getting listed into "Create equipment" record producer. Inventory Template - "Create equipment" record producer. Thanks,Ambadas
(OMT Module) regarding questions in how ServiceNow updates the "version" field on the Customer Order and Customer Order Line-Item records within OMT. These fields are essentially "control" fields and are not meant to be updated by scoped application...
Hi Team, I have requirement, I need to create subflow which gets some inputs. using same inputs we need to instantiate equipment instance via change model/change request in subflow it self. How to achieve this? @Aneesh-D - Please check if you have ...
I'm working on a telecom order management project using ServiceNow. I'm interested in implementing a DevOps pipeline with Jenkins and CI/CD practices. Specifically, I'd like to know if CI/CD can be used to manage deployments and updates for OMT withi...
Dear Experts Can you please suggest if it is possible to change the prefix of a customer order in OMT , the default prefix is ORD but can this be changed. I was searching through SNOW docs and realised there is a number maintenance feature wherein yo...
Dear Experts Can someone guide me with this , is there a feature in OMT that can help you define certain UI based rules on the spec char of Product Spec in OMT , like below : 1. If a given spec char has a value , only then display certain other char...
Hi Team, We are facing below error pop up , when we test the flow, we have verified its working for some not for some with though having same role please advise to resolve .
Our requirement is to create a seperate service order when a order is cancelled inflight (revision operation = cancel).Tried staggering decomposition method to achieve this. Created a characteristics to trigger the decomposition, but attribute mappin...
